The problem has been reproduced in the lab, so we have a better
understanding of the problem. An APAR will be taken. I do not know when a
fix will be made available. Once the APAR is opened, you can track it
through your PMR if you wish.

Use the command line client as a workaround, as it is my understanding the
crash does not occur there.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Product Development
Level 3 Team Lead
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

IBM Tivoli Storage Manager support web page:
http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 10/25/2007
02:31:05 AM:

> Hi All,
>
> almost every time, when we restore files from our NetApp System via CIFS
> we get a crashdump.
> We've opened an IBM PMR Case. IBM told us to install the newest patch
> level 5.4.1.2 for this Windows Client (WIN 2003). Unfortunately the
> error happend again and again (see dsmcrash.log). Our Windows Admins are
> driving crazy. Until today IBM has no solution for our problem.
> Have anyone else a similiar problems?
>
> DSMCRASH.LOG shows:
>
> ------------------------------------------------------------------------
> --------
> 2007/10/24 15:42:15
> IBM Tivoli Storage Manager
> Version: 5.4.1.02
> Build date:  Tue Jul 10 15:35:02 2007
>
> dsm.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at
> 001B:7C350428
>
> Register dump:
> EAX=00000000  EBX=0013EBCC  ECX=0013DF6C  EDX=00000000  ESI=0139FB7C
> EDI=00036A70  EBP=00037D30  ESP=0013DD40  EIP=7C350428  FLG=00010202
> CS=001B   DS=0023  SS=0023  ES=0023   FS=003B  GS=0000
>
> Crash dump successfully written to file
> 'C:\Tivoli\TSM\baclient\dsmcrash.dmp'
>
> Stack Trace:
> 001B:7C350428 (0x00000000 0x00000000 0x00000000 0x00000001) MSVCR71.dll,
> wcscpy()+8 bytes
>
>
>
> ------------------------------------------------------------------------
> --------
> 2007/10/24 15:44:46
> IBM Tivoli Storage Manager
> Version: 5.4.1.02
> Build date:  Tue Jul 10 15:35:02 2007
>
> dsm.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at
> 001B:7C350428
>
> Register dump:
> EAX=00000000  EBX=0013E2A4  ECX=0013D644  EDX=00000000  ESI=0139A604
> EDI=013B38A0  EBP=00037D30  ESP=0013D418  EIP=7C350428  FLG=00010202
> CS=001B   DS=0023  SS=0023  ES=0023   FS=003B  GS=0000
>
> Crash dump successfully written to file
> 'C:\Tivoli\TSM\baclient\dsmcrash.dmp'
>
> Stack Trace:
> 001B:7C350428 (0x00000000 0x00000000 0x00000000 0x00000001) MSVCR71.dll,
> wcscpy()+8 bytes
>
> With kind regards,
> Boris Herrmann