ADSM-L

[ADSM-L] Checkouts fail, but checkins work on new TS3310 library

2007-05-10 16:06:14
Subject: [ADSM-L] Checkouts fail, but checkins work on new TS3310 library
From: "Schneider, John" <schnjd AT STLO.MERCY DOT NET>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Thu, 10 May 2007 15:05:12 -0500
Greetings,
        We just installed a new TS3310 tape library on a Windows 2003
server running TSM 5.3.4.0.   We configured library with all devices and
slots in one partition.  The library and drive drivers installed fine,
and the library and paths defined to the TSM server without a hitch.
        The strange symptom is, we can label and checkin tapes to the
library, but we can't check them out again.  We receive ANR8942E,
telling us it couldn't move the tape volume from the original slot to
slot 16.

05/10/2007 14:13:35   ANR2017I Administrator SCHNJD issued command:
CHECKOUT    
                       libv ibm3576 fs0061l3 checkl=no remove=bulk
(SESSION:   
                       445)

05/10/2007 14:13:35   ANR0984I Process 13 for CHECKOUT LIBVOLUME started
in the 
                       BACKGROUND at 14:13:35. (SESSION: 445, PROCESS:
13)      
05/10/2007 14:13:35   ANR8434I CHECKOUT LIBVOLUME: Operation for volume
FS0061L3
                       in library IBM3576 started as process 13.
(SESSION: 445, 
                       PROCESS: 13)

05/10/2007 14:13:35   ANR0609I CHECKOUT LIBVOLUME started as process 13.

                       (SESSION: 445, PROCESS: 13)

05/10/2007 14:15:48   ANR8942E Could not move volume FS0061L3 from
slot-element 
                       4096 to slot-element 16. (SESSION: 445, PROCESS:
13)         
05/10/2007 14:16:12   ANR8437E CHECKOUT LIBVOLUME for volume FS0061L3 in
library
                       IBM3576 failed. (SESSION: 445, PROCESS: 13)

05/10/2007 14:16:12   ANR0985I Process 13 for CHECKOUT LIBVOLUME running
in the 
                       BACKGROUND completed with completion state
FAILURE at    
                       14:16:12. (SESSION: 445, PROCESS: 13)

When we put tapes into that same slot, slot 16 (the topmost I/O slot) we
can successfully check them in:

05/10/2007 14:39:50   ANR2017I Administrator SCHNJD issued command:
CHECKIN libv
                       ibm3576 search=bulk waitt=0 checkl=barc
stat=private     
                       (SESSION: 486)

05/10/2007 14:39:50   ANR0984I Process 16 for CHECKIN LIBVOLUME started
in the  
                       BACKGROUND at 14:39:50. (SESSION: 486, PROCESS:
16)      
05/10/2007 14:39:50   ANR8422I CHECKIN LIBVOLUME: Operation for library
IBM3576 
                       started as process 16. (SESSION: 486, PROCESS:
16)       
05/10/2007 14:39:50   ANR0609I CHECKIN LIBVOLUME started as process 16.

                       (SESSION: 486, PROCESS: 16)

05/10/2007 14:39:50   ANR0405I Session 486 ended for administrator
SCHNJD       
                       (WebBrowser). (SESSION: 486)

05/10/2007 14:42:50   ANR8430I Volume FS0078L3 has been checked into
library    
                       IBM3576. (SESSION: 486, PROCESS: 16)

05/10/2007 14:43:20   ANR8431I CHECKIN LIBVOLUME process completed for
library  
                       IBM3576; 1 volume(s) found. (SESSION: 486,
PROCESS: 16)  
05/10/2007 14:43:20   ANR0985I Process 16 for CHECKIN LIBVOLUME running
in the  
                       BACKGROUND completed with completion state
SUCCESS at    
                       14:43:20. (SESSION: 486, PROCESS: 16)   

They also checkin  or label successfully from other slots, too.  Once
the tapes are checked in, TSM can mount and umount them with no problem.
But TSM can't check anything out.  A Show Slots gives us:

PVR slot information for library IBM3576.
Library          : IBM3576 
Product Id       : 3576-MTL        
Support module   : 4 

Mount count      : 0 

Drives           : 4 
Slots            : 78 
Changers         : 1 
Import/Exports   : 18 

Device           : \\.\CHANGER1 

Drive   0, element 256 
Drive   1, element 257 
Drive   2, element 258 
Drive   3, element 259 

Changer 0, element 1 

ImpExp 0, element number 16 
ImpExp 1, element number 17 
ImpExp 2, element number 18 
ImpExp 3, element number 19 
ImpExp 4, element number 20 
ImpExp 5, element number 21 
ImpExp 6, element number 22 
ImpExp 7, element number 23 
ImpExp 8, element number 24 
ImpExp 9, element number 25 
ImpExp 10, element number 26 
ImpExp 11, element number 27 
ImpExp 12, element number 28 
ImpExp 13, element number 29 
ImpExp 14, element number 30 
ImpExp 15, element number 31 
ImpExp 16, element number 32 
ImpExp 17, element number 33 
Slot 0, status Allocated, element number 4096, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 1, status Allocated, element number 4097, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 2, status Allocated, element number 4098, barcode not present,
barcode value <>, devT=LTO, mediaT=417, elemT=ANY
Slot 3, status Allocated, element number 4099, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 4, status Allocated, element number 4100, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 5, status Allocated, element number 4101, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 29, status Allocated, element number 4125, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 30, status Allocated, element number 4126, barcode not present,
barcode value <>, devT=LTO, mediaT=417, elemT=ANY
Slot 31, status Allocated, element number 4127, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 55, status Allocated, element number 4151, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 56, status Allocated, element number 4152, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 57, status Full, element number 4153, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 58, status Allocated, element number 4154, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 73, status Allocated, element number 4169, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 74, status Allocated, element number 4170, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 75, status Allocated, element number 4171, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY
Slot 76, status Allocated, element number 4172, barcode present, barcode
value , devT=LTO, mediaT=417, elemT=ANY

slot element range 4096 - 4173 

which looks like it can see the 18 I/O slots just fine.

We have an identical library on another TSM server that I think is setup
identically.  I set them both up myself, and did the other one just a
couple months ago.  They are both running the same library and drive
firmware, 320G.GS006 and 69U2, respectively.

Any suggestions greatly appreciated. 

Best Regards,

John D. Schneider
Sr. System Administrator - Storage
Sisters of Mercy Health System
3637 South Geyer Road
St. Louis, MO.  63127
Email:  schnjd AT stlo.mercy DOT net
Office: 314-364-3150, Cell:  314-486-2359