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Re: Announcing IBM Support Assistant for TSM
2005-07-13 14:00:42
The plugin for Tivoli is located here
http://www-1.ibm.com/support/docview.wss?rs=203&context=SW000&uid=swg240
09958&loc=en_US&cs=utf-8&lang=en
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Warren, Matthew (Retail)
Sent: Wednesday, July 13, 2005 10:59 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Announcing IBM Support Assistant for TSM
I don't seemto be getting more than 7/8kb sec and the download keeps
timing out. Anyone else seeing this, (IE, can I blame IBM ;-)
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Robin Sharpe
Sent: Wednesday, July 13, 2005 3:49 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Announcing IBM Support Assistant for TSM
Darrius,
I installed the assistant, and downloaded the TSM plugin, extracted the
files to the plugins subdirectory according to the instructions, but TSM
is
not showing up anywhere within the assistant. I only see the Websphere
plugin. Can you clarify the plugin install procedure?
Thanks
Robin Sharpe
Berlex Labs
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| | Darrius Plantz |
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| | AHOO.COM> |
| | Sent by: "ADSM: |
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| | Manager" |
| | <[email protected]|
| | T.EDU> |
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| | 07/12/2005 10:27|
| | AM |
| | Please respond |
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| | Stor Manager" |
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|To: ADSM-L AT VM.MARIST DOT EDU
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| Announcing IBM Support Assistant for TSM
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>-----------------------------------------------------------------------
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The TSM development staff has just finished the initial implementation
of a
tool that will assist Tivoli Storage Manager admins with their support
issues. It is called IBM Support Assistant ( ISA) and is available via
the download section at the TSM Support page:
http://www-306.ibm.com/software/sysmgmt/products/support/IBMTivoliStorag
eManager.html
ISA is a cross-product extensible client application that increases your
capacity for self-help by making it easier to access support resources.
ISA allows you to add plug-ins for the IBM products you use, creating a
customized support experience for your configuration.
The Tivoli Storage Manager Server product plug-in enhances the Search,
Education, Support Links and Service component of IBM Support Assistant.
As more plugins become available for TSM we will announce them here.
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