Hello,
this is the wrong log file. You could find details about the error in
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ISCRuntimeInstall.log .
If you want to do a uninstall read carefully the README.INSTALL (last
section).
Do exactely what is written in this section. (If you do not follow the
instructions all further installations will fail !!).
---- README.INSTALL ----------
********************************************************************************
Manually uninstalling the Integrated Solutions Console:
********************************************************************************
If the install program fails or you are unable to uninstall with the
wizard,
you can try to manually remove the Integrated Solutions Console runtime and
then install again. To manually remove the console runtime, perform the
following steps:
1. Open a command window or go to a command prompt.
2. Stop the console server (which is the application server named
ISC_Portal).
o UNIX:
<isc_home>/PortalServer/bin/stopISC.sh ISC_Portal
o Windows:
<isc_home>\PortalServer\bin\stopISC.bat ISC_Portal
3. Stop the application server named server1 by issuing one of the
following commands:
o For installations on AIX, Linux, and Solaris systems, issue the
following command (on a single line):
<isc_home>/AppServer/bin/stopServer.sh server1 -user
application_server_administrator -password
application_server_password
o For installations on Windows systems, issue the
following command (on a single line):
<isc_home>\AppServer\bin\stopServer.bat server1 -user
application_server_administrator -password
application_server_password
where:
<isc_home> is the root directory for your
Integrated Solutions Console runtime installation.
4. To clean the system temporary directory, perform the following steps:
1. Change to the system temporary directory. The temporary directory
is the value of the operating system variable %TEMP% on Windows
systems and /tmp on the other systems.
2. Save a copy of the following files in the temporary directory:
o ISCRuntimeInstall.log
o ISCRuntime.rsp
o ISCRuntimeUninstall.log
o All of the Portal*.log files
3. In the temporary directory, delete all of the files and the
directories that begin with the string ISC (such as
ISCRuntime.rsp,
ISC_TEMP, ISCToolkitInstall.log) and all files that begin with
the
string Portal (such as PortalInit.log and PortalSetupWAS.log).
5. To clean the registry that InstallShield for Multiplatforms uses:
1. Locate the file vpd.properties.
o On AIX, Linux, and Solaris systems, search for the file. There
might be multiple vpd.properties files on an AIX system. If
there
are multiple copies, be sure to edit all copies of the file
when
you perform the edit step.
o On Windows systems, search the system directory
(such as C:\WINNT\vpd.properties).
2. Save a copy of the vpd.properties file.
3. Use a text editor to open the vpd.properties file. Use an
editor that
does not wrap lines so that you can easily isolate single
lines for
removal. Setting the editor to use a monospace font (for example,
Courier) will make it easier to see the file structure.
4. Delete each line that refers to the path for the root
directory of
the console runtime. If there are no remaining lines in
vpd.properties, leave the file empty or delete it.
NOTE: On AIX the product registry contains entries regarding the
installation, which must be manually removed. To remove
those entries run vpddel. Run lslpp -L to obtain a list of
everything in the product registry. Locate the enteries for
that contain the installation directory of the Integrated
Solutions
Console. Using the output from the command, construct a
vpddel command
for each entry. For example,
vpddel -c integratedSolutionsConsole -v 5.0.2.0 -D /isc
where the information for parameters is from the output of
lslpp -L.
See AIX documentation for more information on the usage of
lslpp and
vpddel.
6. Perform one of the following steps to manually disable automatic
restart at reboot of the console and console server:
o For AIX, Linux, and Solaris systems: Edit the operating system file
/etc/inittab to remove the following line:
iscn:23:boot:<isc_home>/PortalServer/bin/startISC.sh ISC_Portal
ISCUSER ISCPASS
where:
<isc_home> is the root directory for your
Integrated Solutions Console runtime installation.
o For Windows systems, issue the following commands,
each on a single line:
<isc_home>\AppServer\bin\wasservice.exe -remove
"ISC Runtime Service"
<isc_home>\PortalServer\ISCEclipse\EclipseSvc.exe -delete
"ISC Help Service"
where:
<isc_home> is the root directory for your
Integrated Solutions Console runtime installation.
7. To stop all Java processes for Integrated Solutions Console,
perform the following steps :
o For AIX, Linux, and Solaris systems, perform the following steps:
1. Issue the following command to find the processes that are
using
<isc_home>/AppServer/java/bin/java.exe:
ps -ef | grep java
2. Kill all of those processes.
o For Windows systems, perform the following steps:
1. Open Windows Task Manager.
2. Locate the Java processes and end those processes.
Look for a Java process with a Mem Usage over 200 MB.
NOTE: There may be other Java processes on running for other
applications.
8. For Solaris systems only, perform the following steps:
1. Run the following commands to locate entries
in the operating system package registry:
cd /var/sadm/pkg
grep -l BASEDIR=<isc_home>/PortalServer$ ./*/pkginfo
2. Delete each directory that contains a pkginfo file found by the
grep command. This step will allow a successful re-install.
9. Delete environment variable 'ISC_HOME'.
o For AIX, Linux, and Solaris systems, issue the following command:
unset ISC_HOME
o For Windows systems, perform the following steps:
Open 'My Computer' properties.
Click 'Advanced' tab.
Click 'Environment Variables...'.
Under 'System Variables', select 'ISC_HOME'.
Click 'Delete'.
10. Delete the root directory for the console runtime.
---- README.INSTALL ----------
Bye
Rainer
Joerg Pohlmann wrote:
Hi. I upgraded my TSM server to 5.3.0.0 - worked just fine. Then I
started installing the ISC but my PC crashed at about 15% into the
install due to other stuff running. I had to power off/power on then
tried to reinstall the ISC. I am getting a message stating that
* An error occurred and product installation failed. Look at the
log file C:\Program Files\IBM\ISC\log.txt for details.
* An error occurred and product uninstallation failed. Look at the
log file C:\Program Files\IBM\ISC\log.txt for details.
So, I cannot uninstall or re-install - is there an option to force an
uninstall or reinstall? I have attached the log file for anyone to help.
Thanks.
Joerg Pohlmann
604-535-0452
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