We had this message once when the Exchange administrators didn't make sure the 
backup admins ID had the query right in in Exchange.  Have someone who 
administers Exchange sign on and launch the TDP for mail to see if the error 
occurs or not.  The manual lists the Exchange permissions required to backup 
Exchange.  Or, you could also use a presched or postsched job to run the backup 
and see if it works.


Adam Sulis <Sulis.AJ AT FORCES.GC DOT CA> wrote:
We have installed two Windows 2003 servers (named server59 and server60),
and established a MSCS clustered Exchange 2003 Server (named server66). When
we launch the TSM for Mail client, we get an ACN5238E error: Unable to
retrieve the domain
information for the Microsoft Exchange Server.

The DSM.OPT file has server66 as the nodename, Clusternode=yes, and the node
is created on the TSM server (standard policy domain, with all server
defaults). When launching the client, we specify the /excserver=server66
switch. We are launching the client on the server that currently owns the
Exchange server in the cluster.

I know the Shortcut switch works, because launching as above gives the
ACN5238 error, but if I change the server66 to a server67 (does not exist),
I get an Exchange Server not found (not running) error. TSM Server is 5.2.2
and TDPExch is 5.2.

Any ideas appreciated.

Adam Sulis
DNIS6-5
2nd Floor, Tunney's Pasture L002
Tel (613) 998-9093
Sulis.AJ AT forces.gc DOT ca


---------------------------------
Do you Yahoo!?
 Read only the mail you want - Yahoo! Mail SpamGuard.