AW: Failed incremental backup for NT 2003.

Arnaud,
Thank you very much for this valuable information.
Since 5.2.2.x we see that error and where looking for the reason.
There where some fixes in TSM but you know it was only the half of the whole
thing.
Kind regards,
Stefan Holzwarth

-----Ursprüngliche Nachricht-----
Von: PAC Brion Arnaud [mailto:Arnaud.Brion AT PANALPINA DOT COM] 
Gesendet: Freitag, 29. Oktober 2004 11:40
An: ADSM-L AT VM.MARIST DOT EDU
Betreff: Re: Failed incremental backup for NT 2003.


Hoa,


You'll find an article on Microsoft support web site
(http://support.microsoft.com), which may solve your problem : do a
search for "833167" and you'll be directed to an article about "Time-out
errors occur in Volume Shadow Copy service writers, and shadow copies
are lost during backup and during times when there are high levels of
input/output". There is an associated patch you should ask them and
apply on your client. We did it and it solved the problem !
Cheers. 


Arnaud 

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-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Hoa V Nguyen
Sent: Thursday, 28 October, 2004 18:29
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Failed incremental backup for NT 2003.

Hi gurus,

Our NT guys have issues to backup NT 2003 with following errors
messages:

10/24/2004 18:44:24 CreateSnapshotSet(): AddToSnapshotSet() returns
hr=VSS_E_UNEXPECTED_PROVIDER_ERROR
10/24/2004 18:44:26 ANS1950E Backup via Microsoft Volume Shadow Copy
failed.  See error log for more detail.

I would appreciated you folks shed some light please.

We have opened a PMR 60173,370 with IBM regarding the windows 2003 TSM
client errors,but didn't hear any good news yet.

Client version: 5.2.3
TSM                   5.2.2.3

Thank you.
Hoa.