Re: bad performance on web administration tool under ITSM V184.108.40.206
At V5.2 there was a new DNS Lookup routine that was added to the TSM server
code. This might be your problem. Simply add "DNSLOOKUP NO" to the
DSMSERV.OPT file and restart your server. For more inforamation on this you
can search www.ibm.com/software/support for DNSLOOKUP. The document is locked
so I am adding the text below but the format may not look that great.
This problem may be reported in two ways:.1) slow initial connection for ITSM
client sessions with command line clients - dsmc.exe dsmadmc.exe - after
upgrade of ITSM server to 220.127.116.11 or higher..2) poor performance with Web
interfaces after upgrade of ITSM server to 5.2.x.x..At 18.104.22.168 level of ITSM
server, additional OS calls wereadded to perform DNS lookups with the
"gethostbyaddr" call.."gethostbyaddr" is a system call which causes a
DomainName Serverlookup to occur. A long delay may be caused ifthere are no DNS
entries for the client system connecting.The client system may be behind a
firewall (non-routable)or using DHCP without DNS services. This would result
inthe DNS lookup timing out, which could cause a delay whenconnecting in to
ITSM server as it waits on the return ofthe gethostbyaddr call..With the Web
Admin, this call to get DNS information ismade multiple times, so the issue may
be reported as ageneral performance issue with web interface..To diagnose if
the issue, enable tracing on ITSMserver for "tcpinfo" traceclass and recreate
the slowinitial connection or poor web admin performance..In the trace look for
the following lines: tcpcomm.c 859 : tcpQueryAddress: rc 571147392 from
inet_addr for 22.214.171.124 tcpcomm.c 870 : tcpQueryAddress: rc 0 from
gethostbyaddr input address (null) output addresses 126.96.36.199.If there is a
sizeable delay before the "gethostbyaddr"call returns in tcpQueryAddress, this
APAR applies..Customers can verify DNS problems by running "nslookup"command
against the connecting IP address of the client.This command should be run from
an OS command prompt on theITSM server system..In above example this would be:
nslookup 188.8.131.52.Initial Impact: LowAdditional Keywords:GUI tivoli storage
Local Fix: Correct DNS problems/entries causing timeouts on DNS lookupcalls..
Disable DNS lookup functions on ITSM Server by adding following to server
options file (dsmserv.opt) and recycling ITSM Server: dnslookup no
Problem summary Problem conclusion Temporary fix Comments APAR informationAPAR
numberIC40022Reported component nameTSM SERVER 510Reported component
ID5698ISMSVReported release52LStatusOPEN PENoPEHIPERNoHIPERSubmitted
date2004-03-24Closed dateLast modified date2004-04-10
"Hammer, Ronald A." <rahammer AT INFOCONCEPT DOT COM> wrote:
I've installed ITSM V184.108.40.206 an have a catastrophically response times
working with the web administration tool on any workstation.
Before we are running V220.127.116.11 we are using V4.x and the web interface
Does anyone have an idea what that can be?
Thanks in advance
Ronald A. Hammer
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