Hi Marc,

In addition to Richards' usual words of great wisdom...

If you stop the 'server' process and restart TSM from a scrollable CMD
window..

        cd to server directory
        >dsmserv -k "servername"

.. you may see some interesting information as the server starts up... look
for
msgs like "unable to [open/expand] [database/logfile/storage volume]".
Give me a shout if you need more help.

Don't forget to halt TSM *gently* afterwards and restart the 'Server'
service.

Good Luck

Tony Morgan
Fortis Bank UK

-----Original Message-----
From: Richard Sims [mailto:rbs AT BU DOT EDU]
Sent: 20 January 2004 12:59
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Backup Stopped by User message, ANS1028S


>I am suddenly having trouble with a backup after it has been happily
>chugging away for a number of years.  Every night the TSM backup (4.1.2,
>old I know) fails with this error in the dsmerror.log.  This is running on
>an NT4 server.
>
>ANS1028, Internal Program Error.  Please see your service representive.
>
>
>When I re-run the backup from the GUI it sometimes fails with a 'Backup
>Stopped by User' message.
>
>It always fails on one partition in paticular, the other backups on the
>client work fine.
>I've checked the Event Viewer and there are no obvious resource problems.
>
>Any ideas what I can try?

Marc - I would first check that the system is not at disk space exhaustion
       (or invoking user disk usage limit) as inability to write client logs
can cause this condition.
Look in the server Activity Log for any indications.  Beyond that, I would
examine the area of the partition where the backup log indicates that the
process is stopping, and potentially run a disk check against the area.

  Richard Sims, BU

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