Hi All,

     I have a client running TSM 5.1 on Win2000 where the TSM Server
service got totally messed up.  It's a long story how it got that way, but
the jist of it is that it appears that the applicatoin of 5.1.7.0 got
installed on d:\Program files\tivoli\tsm, when the 5.1.0.0 was in fact in
c:\Program files\tivoli\tsm.  I think this happened due to using
D:\tsm_images to unpack the .exe, so it installed the code on d:?  Anyway,
the dsmsvc.exe in the Service call referenced c:, and that executable no
longer existed.  It spit out a message to reinstall the service, first
removing it via remove.exe in the "console" directory, and then
reinstalling it via install.exe.  The remove worked, but the install
fails:

install.exec "TSM Server" "c:\program files\tivoli\tsm\server\dsmsvc.exe" admin 
admin

Install error - Unknown error. RC: 997


Note that the above failed even after we uninstalled the TSM Server code,
and reinstalled 5.1.7.0 and the license files.

The DB appears to be upgraded, and fine, as I can run dsmserv from a cmd
prompt, and bring up the server.  It is just that we cannot reinstall the
TSM Server service.

I am also concerned that perhaps the TSM software install is a bit messed
up, perhaps with some bad registry entries pointing at D:?

Any ideas?

Steve Roder, University at Buffalo
HOD Service Coordinator
VM Systems Programmer
UNIX Systems Administrator (Solaris and AIX)
TSM/ADSM Administrator
UB DNS Team
(spr AT buffalo DOT edu | (716)645-3564)