ADSM-L

ITSM Operational Reporting

2003-07-18 11:08:39
Subject: ITSM Operational Reporting
From: Shannon Bach <SBach AT MGE DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 18 Jul 2003 10:09:41 -0500
Yesterday I posted to the list;
<I find that half the SQL Selects do not work with MVS but I can go in and
modify the custom report to reflect Selects that do work.  The big problem
I have is that I get the following error every time the Hourly Monitor
runs;
----------------------------------------------------------------------------------------------------------------------
syshost.exe - Application Error
The instruction at "0x77cb17f" referenced memory at "0x021b0013".  The
memory could
could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
----------------------------------------------------------------------------------------------------------------------
Since I have no idea what it means I hit CANCEL to debug the program and my
PC makes noises like it doing something serious, then the error message
goes away until the next time the Hourly Monitor runs.  I have no idea
where to look for debug results.  I sent a feedback to ITSM support with
the information but I have no idea if they'll address it or not........>

Just wanted to inform the list that I got a couple of great responses from
Mike Collins, part of the Tivoli Storage Manager Operational Reporting Team
at opreport AT us.ibm DOT com.  He not only sent me step-by-step directions for
some updating some of the custom daily report for my MVS environment, but
also gave me a work around for the error I was getting for my W2K box that
Operational Reporting is running on.  I am very impressed!

Shannon

Madison Gas & Electric Co.
Operations Analyst - Data Center Services
Office 608-252-7260
Fax 608-252-7098
e-mail sbach AT mge DOT com

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