Richard Sims wrote:

Since early spring, however, a veritable Berlin Wall has been erected, with
customers left with nothing but a generic web feedback page with a data
entry area little bigger than a postage stamp, and no response to submissions
through even that.

I'm afraid we're in another era of corporate IBM deeming customer relations
not worth bothering with.  Thankfully for us, we have "rebels" like Andy and
Del carrying on the right tradition of helpfulness.

I *wondered* whatever happened to the old IBM "Icon Police", the ones
who told OS/2 developers seeking team arrangements with IBM that you
couldn't use a hand as an icon, as someone somewhere in the world might
be offended by a disembodied caricature of a human hand!


--
Dan Goodman
Systems Engineer Specialist
Thomas Jefferson University Hospital
215-503-6808

<Daniel.Goodman AT mail.tju.edu>