ADSM-L

Re: AW: Will Hard Drives Edge Out Tape Drives?

2003-04-25 06:17:02
Subject: Re: AW: Will Hard Drives Edge Out Tape Drives?
From: Patrick Boutilier <boutilpj AT STAFF.EDNET.NS DOT CA>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 25 Apr 2003 07:16:37 -0300
Salak Juraj wrote:

...snip...

- support: while an in-house solution can work for years, it can fail as
well - can you cope with it?


I am more comfortable supporting something I built myself than relying
on technical support form a vendor. For example, 4 or 5 years ago a
technician came in to add a board (processor or RAM I think) to our J40.
After that the machine's NIC no longer worked. After numerous phones
calls to support and almost 36 hours later the problem was finally
resolved. Turns out the NIC defaulted back to the BNC connector instead
of the 10-BaseT connector.

Vendor support isn't all it is cracked up to be. I have other examples
as well.


Just my thoughts

Juraj

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