This is an NT and 2000 issue

>>> burak.demircan AT DAIMLERCHRYSLER DOT COM 02/04/03 12:58AM >>>
is it on windows nt. i get rarely this kind of error on windows nt. it
is
usually caused by nt itself.
so please check file system. you will probably not able to access file
as an
administrator too.

Burak Demircan
Mercedes-Benz Turk A.S
CEO / ITT
Phone: +90 - 212 4823500 (ext .4676)
Fax :+90 212 481 11 54





        lbooth AT CARILION DOT COM
        Sent by: ADSM-L AT VM.MARIST DOT EDU

        03.02.2003 17:29
        Please respond to ADSM-L

                        To:        ADSM-L AT VM.MARIST DOT EDU
                        cc:
                        Subject:        TSM ISSUE

I receive the following errors referring to the WMI Databse.  WMI
directory has been excluded in the options file... Anyone else have
this
problem and maybe a resolution?

2/03/2003 01:14:51 ANS1228E Sending of object
'\\hyperion\c$\ADSM.SYS\WMI\WMIDBFILE' failed

02/03/2003 01:14:51 ANS1448E An error occurred accessing NTFS security
information

02/03/2003 01:14:51 ANS1802E Incremental backup of 'WMI Database'
finished with 2097152 failure

Thanks,
Laura
>>> john.naylor AT SCOTTISH-SOUTHERN.CO DOT UK 01/31/03 12:21PM >>>
Thomas,
Agree support is not all it could be but I think your management could
be
usefully employed in
talking to IBM management, to get your unacceptable support improved.
Unfortunately my experience is that should you switch to a different
solution,
you will just end up
with different issues and probably the same complaints about the
support.
That said I am in a pretty similar environment running OS390 2,10  and
TSM
server 4.2 2 and
our performance is reasonable. So if you were having your severe
memory
leak
problems back when you were at 4.2.2 the problem may be more site
specific.
John





Thomas Denier <thomas.denier AT mail.tju DOT edu> on 01/31/2003 04:51:35 PM

Please respond to "ADSM: Dist Stor Manager" <adsm-l AT vm.marist DOT edu>

To:   adsm-l AT vm.marist DOT edu
cc:    (bcc: John Naylor/HAV/SSE)
Subject:  TSM support issues



We have a 4.2.3.2 TSM server running under OS/390. We expect to add
more
TSM clients, and the workloads on two other mainframe applicatios are
increasing. The mainframe is already short of real memory, and is
heading
rapidly for shortages of CPU capacity and network bandwidth. One of
the
options being discussed is moving the TSM server to AIX. At least one
manager has argued that we should consider migrating to a different
enterprise backup solution. One of his arguments is that we are
getting
poor quality code and poor support.

We have been struggling with one or more memory leaks for a couple of
months. Patch level upgrades have improved performance somewhat, but
have
not fixed the problem. We are still finding it necessary to restart
the
TSM server twice a day to maintain acceptable performance.

Back when we decided to upgrade to the 4.2.3.2 level I went to the
anonymous FTP server and found a text file referring me to the TSM
server
README for information on a password protected FTP server. The
information was not in the README file, so I sent out a query on this
list and opened a severity 2 incident with IBM/Tivoli. I started
getting
responses from the list in a couple of hours. IBM/Tivoli finally saw
fit
to contact me after five days.

We have since opened another serverity 2 incident for the apparent
memory leak. It has typically taken days of repeated calls to get
administrative responses, such as confirmation that dumps were
received. It took weeks to get a substantive technical response.
We were recently told that our symptoms match open APAR PQ69840. I got
a copy of the APAR description. The alleged match is so poor that I
am struggling to convince myself that the claim was a mistake and not
a deliberate lie.

I welcome any suggestions for rebutting the argument that it is time
to look for a product with better code and better support.








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