Thomas,

The procedures are undocumented and should be done only with the
assistance of support.

What kind of run-around are you getting? It certainly should NOT be
because the problem client happens to be running 4.1, as the version
number is immaterial.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Thomas Denier <Thomas.Denier AT MAIL.TJU DOT EDU>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
11/11/2002 13:48
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Cleanup for APAR IC32075



I have a Windows 2000 client system that is unable to do backups because
of the problem described in APAR IC32075. The client has 4.1 client
software. I connected to the TSM server from my own desktop machine,
using the virtualnodename option to log on as the client. My desktop
has 5.1 client software. Even though I only performed queries, sessions
from the real client are failing with the message:

ANR0428W Session 60077 for node XXXXXXXXX (WinNT) refused -
         client is down-level with this server version.

TSM support has been giving me the run-around since Thursday. Are
instructions for resetting the client level in the TSM database
available from any other source?