Farren,

Here are some basic steps I would follow if I hit a snag using TSM:

1) Look up the error message in the manual.
http://www.tivoli.com/support/public/Prodman/public_manuals/td/StorageManage
rMessages5.1.html

2) Check the Knowledge Base, ("KB")

Registering for the first time?
http://www-120.ibm.com/software/support/ecare/login?action=register

Log into the KB:
http://www-3.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManag
er.html

Use a broad search, include keywords, (separated by a space) and the error
message, (ex., ANS4036E NT client backup registry key).

3. Use the above search at search.adsm.org also.

You can always narrow your search if you pull to many hits.

Good luck!

Sam.
----- Original Message -----
From: "Farren Minns" <fminns AT WILEY.CO DOT UK>
To: <ADSM-L AT VM.MARIST DOT EDU>
Sent: Wednesday, October 30, 2002 4:37 AM
Subject: Error backing up NT client - any ideas


Hi fellow @#SMers

We have an NT client (3.7.0.0) that has recently stopped backing up.
Looking in the message log I can see the error as follows:-

ANS4036E - Error backups up registry key (or something like that).

Working on Solaris, my NT knowledge is almost zero. Has anyone else seen
this message? Does anyone know what I should do about it?

All help is very much appreciated.

All the best

Farren Minns - John Wiley & Sons - TSM & Solaris System Admin

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