• If your Tivoli products were purchased Via PPA
• Ensure our Site Technical Contact (STC) list you as an authorized
user before you register
– This will allow you to submit PMRs
• Know your IBM Customers Number (ICN) before your register
• Fill in all information pertaining to you, Contact information,
e-mail address, etc
• Do not use your Tivoli id and pswd when registering using your ICN
number
• Ensure your site support contract is up-to-date
– If not, you will be allow to register on IBM.com if you know your
ICN to view and search the site but not to submit problems.
• Go to IBM.com and register at
http://www-120.ibm.com/software/support/ecare/login?action=register
• Go to http://www-3.ibm.com/software/passportadvantage/ for assistance
with your PPA contract information
• If you have any problems
– Take the site tours, they are very helpful
• http://www-3.ibm.com/software/support/whatsnew.html#tours
– Submit the problem you encountered
• http://www-120.ibm.com/software/feedback.jsp?topic=esr
• If your products were purchased via Tivoli or Non-PPA Products
• Check your Tivoli ID and PSWD are up-to-date
– If not sure, register at
http://www.tivoli.com/support/maintenance.html
• Ensure your Support Contract is up-to-date
– To determine that you can contact your sales representative or
business partner
– To determine who your IBM sales representative is go to
https://www6.software.ibm.com/reg/tivrep/tivrep-r
• Go to IBM.com and register at
http://www-120.ibm.com/software/support/ecare/login?action=register
• Complete Step 1
– Use your Tivoli id and PSWD for your new IBM id if possible
– Fill in all necessary fields
• Complete Step 2
– In step 2 DO NOT enter your Tivoli customer number where it states
ICN number
• That is only for IBM Customer Number ONLY Tivoli contract numbers do
not work in that field
– In Step 2 place your Tivoli ID and PSWD in the field provided for you
• If your New IBM.com ID is different than your current Tivoli ID
– Your Tivoli id will only be used when submitting PMRs via the ESR
tool on IBM.com
– Your New IBM ID will only be used when logging on the IBM.com site
for entitled content
• If you have any problems
– Take the site tours, they are very helpful
• http://www-3.ibm.com/software/support/whatsnew.html#tours
– Submit the problem you encountered
• http://www-120.ibm.com/software/feedback.jsp?topic=esr
