NOW I understand why I was busy for most of yesterday to find a **&%&
[artnumber of some tapedrive mounting brackets....My searches turn out bogus
every time...GRRRRRRRRRRRR

-----Original Message-----
From: Suad Musovich [mailto:s.musovich AT AUCKLAND.AC DOT NZ]
Sent: Wednesday, October 23, 2002 9:51 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: OK IBM _ ENOUGH ALREADY with the IBM/Tivoli TSM website -


I hear your frustration. They have fragmented it in the typical IBM
non-intuitive way.

The Support Downloads is playing magic roundabout. So you have to go to
the client requirement pages.

The client requirements/search page has separated the platforms by age
and their is no hyperlinks to the downloads. So you have to go to the
Self Help -> downloads page.

Again, the downloads/search page has been separated out, but you get
server stuff as well. You have to filter it.

Hands up who thing IBM should be nominated for one of the bad navigation
web awards. Actually we should insist they should get it considering the
scale of this problem. (e.g. try find matching firmware/BIOS/driver for
a FASTt HBA adapter, not challenging enough...match it with a supported
SDD/RDAC)

Actually, this seems to reflect how it works when you deal with IBM via
their public call centre.

Suad
--

http://www-3.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManag
er.html


On Thu, 2002-10-24 at 07:59, Prather, Wanda wrote:
> The new IBM/Tivoli Storage Manager pages are now Circular, and have been
> that way for days.
>
> We RELY on the web pages to do client downloads.
> DOES ANYBODY KNOW who we can call to get this mess straigtened out?!?
>
> I've had people from Tivoli asking ME how to get to the downloads page -
> THIS IS STUPID AND INCONSIDERATE OF THE CUSTOMERS AND INTERFERES WITH THE
> SALE AND SUPPORT OF THIS PRODUCT.
>
> WHY don't you ever ask WHAT YOUR CUSTOMERS NEED BEFORE screwing with this
> stuff?!?