All,

I have a new install of TSM 5.1 on a Windows platform.  After the
initial installation by one of my colleagues, backups were working fine.
After a week though, communication to the tape library/drives failed.
Now we are not even able to checkin or checkout tapes from the library.
All operations to the library fail now.  The one thing that I am not
that familiar with is the built-in SAN Data Gateway.  I am using the IBM
Ultrium device driver for the drives but the 3583 library is controlled
by the TSM device driver.  In device manager there are yellow
exclamations over both the library (which is normal) and the "IBM
Gateway Module SCSI Array Device."  I downloaded and installed the SAN
Data Gateway driver but that didn't seem to help.


xSeries 342 W2K SP2 server
TSM 5.1.1.0 server & device driver
3583 w/ 2 LVD drives attached via a built-in SAN Data Gateway
Ultrium device driver 5.0.1.11
FAStT700 FC attached disk pool
IBM 2109-F16 FC Switch



Here are my library/drive definitions:

QUERY LIBRARY F=D
Library Name     Library        ACS     Private      Scratch
External           RSM Media      Shared     LanFree
ObeyMountRetention     Primary Library Manager     WWN
Serial Number
                 Type           Id      Category     Category
Manager            Type
(administrator)
------------     ----------     ---     --------     --------
--------------     ----------     ------     -------
------------------     ------------------
LB1.1.0.4        SCSI
No



QUERY DEVCLASS F=D
Device        Device         Storage     Device        Format
Est/Max      Mount     Mount         Mount     Label Prefix     Drive
Library          Directory                Server Name       Retry
Retry     Twosided     Shared
Class         Access            Pool     Type
Capacity      Limit      Wait     Retention                      Letter
Period     Interval                             (administrator)
Name          Strategy         Count
(MB)                (min)         (min)
ime
---------     ----------     -------     ---------     ------
--------     ------     -----     ---------     ------------     ------
------------     ------
LTOCLASS      Sequential           2     LTO           ULTRI-
204,800.          2        60             2     ADSM
LB1.1.0.4


QUERY DRIVE F=D
Library Name     Drive Name       Device Type     On-Line
Element     Drive State          Allocated to     WWN
Serial Number      Last Update by         Last Update         Cleaning
Frequency
------------     ------------     -----------     -------------------
-------     ----------------     ------------     --------------
--------------     ---
LB1.1.0.4        MT1.2.0.4        LTO             Unavailable Since
256         LOADED
LB1.1.0.4        MT1.8.0.4        LTO             Yes
257         EMPTY


QUERY PATH F=D
Source Name     Source Type     Destination     Destination     Library
Node Name       Device          External        LUN
Initiator       Directory       On-Line
                                Name            Type
Manager
(administrator)
-----------     -----------     -----------     -----------
-----------     -----------     -----------     -----------
-----------     -----------     -----------     -------
---------------     ----------
TSM-SERVER      SERVER          LB1.1.0.4       LIBRARY
lb1.1.0.4                                       0
Yes
TSM-SERVER      SERVER          MT1.2.0.4       DRIVE
LB1.1.0.4                       mt1.2.0.4
0                               Yes
TSM-SERVER      SERVER          MT1.8.0.4       DRIVE
LB1.1.0.4                       mt1.8.0.4
0                               Yes


ACTIVITY LOG
10/07/2002 11:53:32      ANR8304E Time out error on drive MT1.2.0.4
(mt1.2.0.4) in
                          library LB1.1.0.4.

10/07/2002 11:53:32      ANR8912E Unable to verify the label of volume
from
                          slot-element 4097 in drive MT1.2.0.4
(mt1.2.0.4) in
                          library  LB1.1.0.4.

10/07/2002 11:53:32      ANR8302E I/O error on drive MT1.2.0.4
(mt1.2.0.4)
                          (OP=OFFL, Error Number=21, CC=0, KEY=02,
ASC=3A, ASCQ=00,

SENSE=70.00.02.00.00.00.00.1C.00.00.00.00.3A.00.00.00.10-

.13.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0-

0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.-

00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00-

.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0-
                          0.00.00.00.00, Description=An undetermined
error has
                          occurred).  Refer to Appendix D in the
'Messages' manual
                          for recommended action.

10/07/2002 11:53:33      ANR9999D mmsscsi.c(9740): ThreadId<20> Could
not move
                          volume NOT KNOWN from slot 256 to slot 4097.

10/07/2002 11:53:33      ANR9999D mmsscsi.c(9752): ThreadId<20> Volume
may still be
                          in the drive MT1.2.0.4 (mt1.2.0.4).

10/07/2002 11:53:33      ANR8446I Manual intervention required for
library
                          LB1.1.0.4.

10/07/2002 11:53:33      ANR8832E CHECKIN LIBVOLUME for volumes in
search mode in
                          library LB1.1.0.4 failed.



--
Joshua S. Bassi
IBM Certified - AIX 4/5L, SAN, Shark
Tivoli Certified Consultant - ADSM/TSM
eServer Systems Expert -pSeries HACMP
AIX, HACMP, Storage, TSM Consultant
Cell (831) 595-3962
jbassi AT ihwy DOT com