ADSM-L

TSM 4.2 Problems with Compaq TL891 TL892 Library

2002-08-08 05:20:33
Subject: TSM 4.2 Problems with Compaq TL891 TL892 Library
From: "Eckart-Weissbaecker, Martin" <Martin.Eckart-weissbaecker AT HP DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Thu, 8 Aug 2002 11:03:00 +0200
Hello,

I've a customer running TSM 4.2.2 with a direct SCSI attached TL891 library 
with two tape drives.

He is getting these messages:

Date/Time                Message                                                
   
--------------------     
----------------------------------------------------------
07/11/2002 23:22:16      ANR8302E I/O error on drive MT4.0.0.3 (MT4.0.0.4)      
   
                          (OP=READ, Error Number=1117, CC=305, KEY=00, ASC=00,  
   
                          ASCQ=00, 
SENSE=70.00.00.00.00.00.00.16.00.00.00.00.00.00-
                          .00.00.00.00.80.03.6B.00.00.2F.CA.00.83.FB.14.,       
   
                          Description=Drive failure).  Refer to Appendix D in 
the  
                          'Messages' manual for recommended action.             
   
07/11/2002 23:22:16      ANR8355E I/O error reading label for volume DLA242 in  
   
                          drive MT4.0.0.3 (MT4.0.0.4).                          
   
07/12/2002 08:17:42      ANR8336I Verifying label of DLT volume DLA246 in drive 
   
                          MT5.0.0.3 (MT5.0.0.4).                                
   
07/12/2002 08:17:57      ANR8302E I/O error on drive MT5.0.0.3 (MT5.0.0.4)      
   
                          (OP=READ, Error Number=1117, CC=305, KEY=00, ASC=00,  
   
                          ASCQ=00, 
SENSE=70.00.00.00.00.00.00.16.00.00.00.00.00.00-
                          .00.00.00.00.80.03.FD.00.00.2F.D3.00.84.10.9A.,       
   
                          Description=Drive failure).  Refer to Appendix D in 
the  
                          'Messages' manual for recommended action.             
   
07/12/2002 08:17:57      ANR8355E I/O error reading label for volume DLA246 in  
   
                          drive MT5.0.0.3 (MT5.0.0.4).                          
   
07/13/2002 08:43:37      ANR8336I Verifying label of DLT volume DLA219 in drive 
   
                          MT4.0.0.3 (MT4.0.0.4).                                
   
07/13/2002 08:43:54      ANR8302E I/O error on drive MT4.0.0.3 (MT4.0.0.4)      
   
                          (OP=READ, Error Number=1117, CC=305, KEY=00, ASC=00,  
   
                          ASCQ=00, 
SENSE=70.00.00.00.00.00.00.16.00.00.00.00.00.00-
                          .00.00.00.00.80.03.6C.00.00.2F.EC.00.83.FC.1A.,       
   
                          Description=Drive failure).  Refer to Appendix D in 
the  
                          'Messages' manual for recommended action.             
   
07/13/2002 08:43:54      ANR8355E I/O error reading label for volume DLA219 in  
   
                          drive MT4.0.0.3 (MT4.0.0.4).                          
   

All messages in the W2K System eventlog are indicating a hardware issue, but we 
exchanged everything, controller, cable, even the whole library, but he is 
getting more and more of these errors.
If the backup is using only one tape the backup is running fine, only when the 
tape has to be changed, there are the messages above.

Thanking for any help in advance,





Martin Eckart-Weißbäcker 
System Engineer 
COMPAQ Computer GmbH 
Ein Unternehmen der Neuen HP 
Product Support Engineering 
Dornacher Straße 3c 
85622 Feldkirchen 
Germany 
phone +49-89-9591-1327 
fax +49-89-9591-3486 
martin.eckart-weissbaecker AT hp DOT com 

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