ADSM-L

Re: win2k tsm client 4.2.1.30 bug

2002-03-28 05:00:25
Subject: Re: win2k tsm client 4.2.1.30 bug
From: Burak Demircan <burak.demircan AT DAIMLERCHRYSLER DOT COM>
Date: Thu, 28 Mar 2002 08:55:54 +0100
Hi, 
Client Version: Windows 2000,   4.2.1.30 
Server Version: on AIX,  4.2.1.13 

1) Open Control Panel 
2) Open Administrative Tools 
3) Open Computer Management 
4) Open Disk Management 
5) Select a drive with right click 
6) Choose "Change drive Letter and Path" 
7) Choose add and select somewhere in a NTFS drive to mount 

with this, you have accomplished to create a mount point from one of your 
drives 
to another drive in your local disks. 


8) Now try to backup the drive that has a mount point to another drive 
The TSM client crashes immediately. 
Regards, 
Burak 





        storman AT US.IBM DOT COM 
        Sent by: ADSM-L AT VM.MARIST DOT EDU 
        
        27.03.2002 18:11 
        Please respond to ADSM-L 
                        
                        To:        ADSM-L AT VM.MARIST DOT EDU 
                        cc:         
                        Subject:        Re: win2k tsm client 4.2.1.30 bug

I am not sure what you mean by "drive shortcut". How do you create this? 

I am not aware of this problem. Can you please provide a step-by-step 
recreate scenario, i.e. how to create the drive shortcut, and how to 
reproduce the problem? In addtion, please provide a drwtsn32.log file 
showing the crash. To do this, you will need to: 

a) Configure Dr. Watson. Run drwtsn32.exe. In the configuration dialog, 
make sure the following items are checked: 

Dump Symbol Table
Dump all Thread Contexts
Append To Existing Log File
Visual Notification 

Also make sure that "Number of Instructions" is set to at least 20. 

After verifying these settings, click "OK". 

b) Configure Dr. Watson as the default debugger. To do this, run the 
following from an OS prompt: 

   drwtsn32 -i 

Recreate the problem. When the crash occurs, make sure to record the 
information in the pop-up, including the error type (i.e. access 
violation) and, most important, the address. Be sure to provide support 
the Send the pop-up information, drwtsn32.log file, and recreate scenario 
to me, and I will see what I can see. 

Please be aware that I will probably ask you to also open a problem report 
with IBM support, as the diagnosis may be beyond the scope of what I can 
do on this informal support basis. 

Regards, 

Andy 

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com 

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence. 




Burak Demircan <burak.demircan AT DAIMLERCHRYSLER DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
03/27/2002 08:20
Please respond to "ADSM: Dist Stor Manager" 

 
       To:     ADSM-L AT VM.MARIST DOT EDU
       cc: 
       Subject:        win2k tsm client 4.2.1.30 bug 

  

Hi, 
The tsm client for windows 2000 "4.2.1.30"  is crashing when i 
try to backup a folder or volume that has "drive shortcuts"  example>>  D: 

Are you having the same problem? Is there a cure for it? 
Regards, 
Burak 

<Prev in Thread] Current Thread [Next in Thread>