I had an NSM setup - we had performance issues that forced us to use raw logical
volumes for storage and db, and that breaks the "supported"  configuration.
(try dealing with the NSM bunch in that situation!)
I simply dealt with the OS and TSM support teams separately - calling into the
NSM support line was always a drawn out affair, and usually got me routed to one
of the two groups anyway.
Just my 2 pennies worth...








                      "Sutch, Ian
                      (London)"                 To:       ADSM-L AT VM.MARIST 
DOT EDU
                      <SutchIan@EXCHANGE        cc:
                      .UK.ML.COM>               Subject:  A Question to IBM NSM 
Customers
                      Sent by: "ADSM:
                      Dist Stor Manager"
                      <[email protected].
                      EDU>


                      03/07/2002 06:50
                      AM
                      Please respond to
                      "ADSM: Dist Stor
                      Manager"






Hi,

I would be interested in hearing from any Users/Organisations that utilise
IBM 3466 NSM's
and struggle to navigate through the necessary IBM support Teams.

As a user of NSM's I would expect, when raising a pmr, to have a single
point of ownership
of the problem, be it OS, hardware or TSM related.
It has been common practice to be passed to one team who may say that the
fault cannot be resolved by their
team and thensuggest we raise another pmr with a different team!! Very
frustrating

I would be very interested to hear form anyone who has the same problem or
has managed to find a solution.

Many thanks