TSM 4.2 & STKL700 & Seagate LTO drives

From: Xavier 1 Chavanet

Hi everybody,

We experience some I/O problem on our TSM solution based on IBM server, NT4
sp 6a, Storagetek L700 496 slots, 5 Seagate LTO drives connected to LSI HVD
cards (Storagetek recommendation), TSM 4.2.1.10 (quite the last patch). Two
drives are attached per scsi channel. 30 servers are backed (NT
files&print, NT.LotusNotes servers, NT SQLServer, NT/Oracle, SUN/Oracle).
LTO firmware is 1400 (the last one). Library 2.36. We use the last driver
for the LSI card.

The tape drive has been already changed. Tapes are new. Cleaning process is
done by the library.

But we continue to receive the following error:
   02/26/2002 19:17:39   ANR8302E I/O error on drive LTO3 (MT4.0.0.4)
   (OP=WRITE,
                          Error Number=1117, CC=305, KEY=04, ASC=44,
   ASCQ=00,

   SENSE=70.00.04.00.00.00.00.1E.00.00.00.00.44.00.00.00.0-
                          7.80.00.00.00.00., Description=Drive failure).
   Refer to
                          Appendix D in the 'Messages' manual for
   recommended
                          action.

   02/26/2002 19:17:39   ANR8302E I/O error on drive LTO3 (MT4.0.0.4)
   (OP=OFFL,
                          Error Number=1117, CC=305, KEY=04, ASC=44,
   ASCQ=00,

   SENSE=70.00.04.00.00.00.00.1E.00.00.00.00.44.00.00.00.0-
                          7.80.00.00.00.00., Description=Drive failure).
   Refer to
                          Appendix D in the 'Messages' manual for
   recommended
                          action.

I suspect a Segate LTO drive integration problem on automated library.

I would like to known if somebody experience the same problem.

Xavier Chavanet
KODAK - EAMER Technical Services
email: chavanet AT kodak DOT com