I agree.

The last time we needed to order more client licenses it was
impossible to get someone from Tivoli to even talk to us.  We wanted
to spend money, but they wouldn't respond to emails or voice mails.
I found this amazing!  I had to get our local IBM storage rep to
contact Tivoli before they would call us back.

Just amazing . . . . . .

Rick

On 11 Dec 2001 at 12:54, Prather, Wanda wrote:
> And customers are STILL
> getting different answers, depending on which reseller or Tivoli office they
> talk to (assuming, of course, a Tivoli office will talk to them at all.)
> And resellers get different answers, depending on which Tivoli office they
> talk to (assuming, of course, that a Tivoli office will talk to them at
> all).