Does Tivoli analyze of root cause this problem for ANY of its customers?  Or
did they just reboot the UNIX systems or bounce the ADSM application?

One root cause is the ADSM/TSM server not being able to recover from the
failure of an OS call.  This is specifically the case when waiting for
library manager commands to return.

Jeff Bach
Home Office Open Systems Engineering
Wal-Mart Stores, Inc.

WAL-MART CONFIDENTIAL


        -----Original Message-----
        From:   Subash, Chandra [SMTP:CSSubash AT TELETECHINTL DOT COM]
        Sent:   Tuesday, November 13, 2001 6:34 PM
        To:     ADSM-L AT VM.MARIST DOT EDU
        Subject:        Re: TSM Server locking

        Try rebooting ur server .
        If it happens again apply a patch or contact tivoli

        -----Original Message-----
        From: Gabriel Wiley [mailto:wileyg AT US.IBM DOT COM]
        Sent: Wednesday, November 14, 2001 11:08 AM
        To: ADSM-L AT VM.MARIST DOT EDU
        Subject: Re: TSM Server locking


        Becky,

        I have experienced that before.

        What I found out was,  I had 2 lmcpd  daemons running.

        No library communication from TSM, I could see the Library from AIX.
(TSM
        got confused and hung itself)

        That does not seem to be the case for you unless you shutdown the
physical
        server? . ?

        When it came back up it started fresh daemons ??

        I killed te daemon processes, then halted TSM and brought it back
up.

        Worked for me.

        Gabriel C. Wiley
        ADSM/TSM Administrator
        AIX Support
        Phone 1-614-308-6709
        Pager  1-877-489-2867
        Fax      1-614-308-6637
        Cell       1-740-972-6441


        "Davidson, Becky" <Becky.Davidson AT SLBG DOT COM>@VM.MARIST.EDU> on
11/13/2001
        06:14:09 PM

        Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT 
EDU>

        Sent by:  "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>


        To:   ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:  TSM Server locking


        I am running
        tsm server 4.1.2
        aix 4.3.3
        12 3590E1A in a 3494
        TDP for R/3 3.2.06

        This past weekend at 16:00 my backup started by backing up my
archive logs
        to disk.  It opened 10 of 11 threads and then did absolutely nothing
else.
        Other processes started during the night and anything that did not
require
        a
        tape drive  ran and completed successfully (dr tape courier to
vault,
        expiration, various admin commands) but anything that needed a drive
opened
        and did nothing more.  I discovered it Sunday morning around 11 by
logging
        in, noticing the problem and doing a q dr.  It never returned.  I
have had
        a
        similar situation before and my experience has said if you do a q dr
and it
        doesn't return recycle the TSM Server.  I did that and everything
continued
        to normal but I have no idea why this happened.  I am honestly not
sure
        where to look.  Is it TDP?  Is it the TSM Server?  Is it something
to do
        with the tape drives?  Any suggestions?

        Thanks in advance for any suggestions

        Becky Davidson
        Data Manager/AIX Administrator
        EDS/Sara Lee Bakery Group
        voice: 314-259-7589
        fax: 314-877-8589
        email: becky.davidson AT slbg DOT com


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