ADSM-L

Re: Novel Client Problem

2001-10-09 17:35:50
Subject: Re: Novel Client Problem
From: "Sisk, Lester" <Lester.Sisk AT CAROLINASHEALTHCARE DOT ORG>
Date: Tue, 9 Oct 2001 17:33:05 -0400
We have had this problem.  The SMDR.CFG file had to be recreated.  Try this:
1.      Unload TSA500
2.      Unload TSANDS
3.      Unload DSMCAD
4.      Unload DSMC if loaded
5.      Unload SMDR
6.      Load SMDR NEW
7.      Follow the directions.  Then reload the NLM.

Good Luck!
__________________________________________________
Lester Sisk
Carolinas HealthCare System
Information Services - Server Team
704-446-6463
lsisk AT carolinas DOT org <mailto:lsisk AT carolinas DOT org>


        -----Original Message-----
        From:   Gerald Wichmann [SMTP:gwichmann AT SANSIA DOT COM]
        Sent:   Tuesday, October 09, 2001 12:53 PM
        To:     ADSM-L AT VM.MARIST DOT EDU
        Subject:        Novel Client Problem

        Novell 5.1 client running TSM 4.1.3 BA Client
        AIX 4.3.3 server running TSM 4.1.2 Server

        This client has backed up successfully several days before in the
past,
        but yesterday it failed. There doesn't seem to be any specific cause
for
        the failure that I can see. I've included output below from both
client
        log files as well as the server activity log. Appreciate it if
anyone
        has any input/suggestions.

        Someone mentioned on the list that some newer clients are behaving
        differently now. When a file is failed the scheduled event comes
back as
        failed even though the backup was successful. Initially this seemed
like
        it might apply here but then I notice only 1 object was inspected so
        that doesn't seem to be the case. Plus the client code is older here
        (4.1.3).

        What would you do next?

        >From dsmsched.log:

        10/08/2001 00:27:28 --- SCHEDULEREC OBJECT BEGIN NBBJ 10/08/2001
        00:00:00
        10/08/2001 00:27:28 Incremental backup of volume 'SEA-NWFS-G\SERVER
        SPECIFIC INFO'
        10/08/2001 00:27:28 Incremental backup of volume 'SEA-NWFS-G\SYS:'
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:28 Incremental backup of volume
'SEA-NWFS-G\MAC_DATA:'
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:28 Incremental backup of volume
'SEA-NWFS-G\QUEUES:'
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:33 Normal File-->         1,048,576 Server Specific
        Info/Server Specific Info [Sent]
        10/08/2001 00:27:33 Successful incremental backup of 'Server
Specific
        Info/Server Specific Info'
        10/08/2001 00:27:33 --- SCHEDULEREC STATUS BEGIN
        10/08/2001 00:27:33 Total number of objects inspected:        1
        10/08/2001 00:27:33 Total number of objects backed up:        1
        10/08/2001 00:27:33 Total number of objects updated:          0
        10/08/2001 00:27:33 Total number of objects rebound:          0
        10/08/2001 00:27:33 Total number of objects deleted:          0
        10/08/2001 00:27:33 Total number of objects expired:          0
        10/08/2001 00:27:33 Total number of objects failed:           0
        10/08/2001 00:27:33 Total number of bytes transferred:   743.80 KB
        10/08/2001 00:27:33 Data transfer time:                    0.16 sec
        10/08/2001 00:27:33 Network data transfer rate:        4,648.78
KB/sec
        10/08/2001 00:27:33 Aggregate data transfer rate:        144.14
KB/sec
        10/08/2001 00:27:33 Objects compressed by:                    0%
        10/08/2001 00:27:33 Elapsed processing time:           00:00:05
        10/08/2001 00:27:33 --- SCHEDULEREC STATUS END
        10/08/2001 00:27:33 --- SCHEDULEREC OBJECT END NBBJ 10/08/2001
00:00:00
        10/08/2001 00:27:33 ANS1512E Scheduled event 'NBBJ' failed.  Return
code
        = 4.
        10/08/2001 00:27:33 Sending results for scheduled event 'NBBJ'.
        10/08/2001 00:27:33 Results sent to server for scheduled event
'NBBJ'.

        10/08/2001 00:27:33 ANS1483I Schedule log pruning started.
        10/08/2001 00:27:35 Schedule Log Prune: 3608 lines processed.  286
lines
        pruned.
        10/08/2001 00:27:35 ANS1484I Schedule log pruning finished
successfully.
        10/08/2001 00:27:35 Querying server for next scheduled event.
        10/08/2001 00:27:35 Node Name: SEA-NWFS-G

        >From dsmc help:



------------------------------------------------------------------------
        ANS1512E Scheduled event 'event' failed. Return code = value.
        ANS1512E Scheduled event 'event' failed. Return code = value.



        Explanation: The scheduled event did not complete successfully.

        System Action: Scheduled event failed.

        User Response: Ensure that your environment is set up correctly. If
the

        problem continues, see your system administrator to correct the
problem.





------------------------------------------------------------------------
        >From TSM Server activity log:
        >From TSM Server activity log:

        tsm: TSM>q act begind=today-1 begint=00:00 search=nwfs-g

        Date/Time                Message

        --------------------
        ----------------------------------------------------------
        10/08/01   00:18:46      ANR0406I Session 874 started for node
        SEA-NWFS-G (NetWare)
                                  (Tcp/Ip 10.4.0.7(1458)).

        10/08/01   00:18:46      ANR0403I Session 874 ended for node
SEA-NWFS-G
        (NetWare).
        10/08/01   00:23:48      ANR0406I Session 879 started for node
        SEA-NWFS-G (NetWare)
                                  (Tcp/Ip 10.4.0.7(1459)).

        10/08/01   00:23:50      ANR0406I Session 880 started for node
        SEA-NWFS-G (NetWare)
                                  (Tcp/Ip 10.4.0.7(1462)).

        10/08/01   00:23:53      ANR0403I Session 880 ended for node
SEA-NWFS-G
        (NetWare).
        10/08/01   00:23:53      ANE4952I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects inspected:        1

        10/08/01   00:23:53      ANE4954I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects backed up:        1

        10/08/01   00:23:53      ANE4958I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects updated:          0

        10/08/01   00:23:53      ANE4960I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects rebound:          0

        10/08/01   00:23:53      ANE4957I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects deleted:          0

        10/08/01   00:23:53      ANE4970I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects expired:          0

        10/08/01   00:23:53      ANE4959I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  objects failed:           0

        10/08/01   00:23:53      ANE4961I (Session: 879, Node: SEA-NWFS-G)
        Total number of
                                  bytes transferred:   743.80 KB

        10/08/01   00:23:53      ANE4963I (Session: 879, Node: SEA-NWFS-G)
Data
        transfer
                                  time:                    0.16 sec

        10/08/01   00:23:53      ANE4966I (Session: 879, Node: SEA-NWFS-G)
        Network data
                                  transfer rate:        4,648.78 KB/sec

        10/08/01   00:23:53      ANE4967I (Session: 879, Node: SEA-NWFS-G)
        Aggregate data
                                  transfer rate:        144.14 KB/sec

        10/08/01   00:23:53      ANE4968I (Session: 879, Node: SEA-NWFS-G)
        Objects
                                  compressed by:                    0%

        10/08/01   00:23:53      ANE4964I (Session: 879, Node: SEA-NWFS-G)
        Elapsed
                                  processing time:            00:00:05

        10/08/01   00:23:53      ANR2579E Schedule NBBJ in domain NBBJ for
node
        SEA-NWFS-G
                                  failed (return code 4).

        10/08/01   00:23:53      ANR0403I Session 879 ended for node
SEA-NWFS-G
        (NetWare).
        10/08/01   00:23:55      ANR0406I Session 881 started for node
        SEA-NWFS-G (NetWare)
                                  (Tcp/Ip 10.4.0.7(1465)).

        10/08/01   00:23:55      ANR0403I Session 881 ended for node
SEA-NWFS-G
        (NetWare).
        10/08/01   04:23:55      ANR0406I Session 897 started for node
        SEA-NWFS-G (NetWare)
                                  (Tcp/Ip 10.4.0.7(1466)).

        10/08/01   04:23:55      ANR0403I Session 897 ended for node
SEA-NWFS-G
        (NetWare).
        10/08/01   05:00:38      ANR4391I Expiration processing node
SEA-NWFS-G,
        filespace

        >From dsmadmc Help:

        tsm: TSM>help anr2579e

------------------------------------------------------------------------
        -------
        -------

        ANR2579E Schedule schedule name in domain domain name for node node
name
        failed (return code return code).

        Explanation: This message is displayed when a client reports failure
in
        executing a scheduled action. The return code reported by the client
is
        displayed.

        System Action: Server operation continues.

        User Response: Examine the node's schedule log to determine the
cause
        for
        the failure.


        tsm: TSM>

        We're getting nowhere.. last thing to check, dsmerror.log:

        10/08/2001 00:27:28 (TSA500.NLM 5.3 259) This program cannot
allocate a
        directory handle.
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:28 (TSA500.NLM 5.3 259) This program cannot
allocate a
        directory handle.
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:28 (TSA500.NLM 5.3 259) This program cannot
allocate a
        directory handle.
        10/08/2001 00:27:28 ANS1076E *** Directory path not found ***
        10/08/2001 00:27:33 ANS1512E Scheduled event 'NBBJ' failed.  Return
code
        = 4.

        Ahh..  lets check help on those:



------------------------------------------------------------------------
        ANS1076E *** Directory path not found ***
        ANS1076E *** Directory path not found ***



        Explanation: You specified an incorrect directory path.

        System Action: Processing stopped.

        User Response: Correct the syntax specified and retry the operation.





------------------------------------------------------------------------
        Unfortunately the timestamp on those errors is 00:27:28. The
        Unfortunately the timestamp on those errors is 00:27:28. The
scheduler
        successfully backed up a file shortly thereafter so those errors
were
        not the determining factor that caused the backup to fail.

        Bottom line is we don't know why the backup failed. We know the
problem
        is client-side.

        Thanks much,


        Gerald Wichmann
        System Engineer
        StorageLink
        408-844-8893 (v)
        408-844-9801 (f)


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