Have they provided a root cause and resolution to anyone on the cuSignOnResp
issue or are we still just opening and closing PMRs? It is not  very
practical to manager security on 1,000 admin IDs.

Jeff Bach
Home Office Open Systems Engineering
Wal-Mart Stores, Inc.

WAL-MART CONFIDENTIAL


        -----Original Message-----
        From:   Richard Sims [SMTP:rbs AT BU DOT EDU]
        Sent:   Friday, July 06, 2001 3:40 PM
        To:     ADSM-L AT VM.MARIST DOT EDU
        Subject:        Re: cuSignOnResp

        >If you had problems getting resolution from Tivoli
        >Support personnel all you have to do is ask to speak
        >to the Duty Manager.

        Good point, Angela.  For more details, see the Customer Support
Handbook:
                http://www.tivoli.com/support/handbook/

          Richard Sims, BU


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