This is one of those "classic" situations where you just gotta listen to
elevator music... call Tivoli for support.  

It may be as simple as upgrade to a module (there's been some history of
problems with the dsmperf.dll, could be you just have a down-level version,
due to the sequence of your upgrades and/or install/deinstall, etc.).  I've
cleared up re-install problems by removing that DLL, but I was working with
lower service levels.   4.1.3 was "supposed" to have the latest fix for
those issues.

Regards,

Don

 -----Original Message-----
From:   Claudio Cofre Caro [mailto:ccofre AT SYACHILE DOT CL] 
Sent:   Wednesday, April 25, 2001 9:34 AM
To:     ADSM-L AT VM.MARIST DOT EDU
Subject:        Help me please !!!

Hi ,

About 3 weeks ago we made the upgrade from ADSM 3.1.2.90 to TSM Server
4.1.3 on a Win NT 4.0 - Build 1381: SP6.
The Server is a IBM Netfinity 5500 with 2 procs:
          0:  x86 Family 6 Model 5 Stepping 2 GenuineIntel ~398 Mhz
          1:  x86 Family 6 Model 5 Stepping 2 GenuineIntel ~398 Mhz

and 512 MB RAM

The TSM DB is in 88% for 16 GB space allocated.

About 4 times per week, the TSM Server Service down with a Dr. Watson
Message.

After this, I can see 3 message in the applications logs from the NT Event
Viewer (in the tsm act logs nothing abnormal). :

I)
TSM Server Diagnostic: ANR9999D: ADSM Exception: file=pkthread.c,
line=1882, Code=c0000005, Address=13c33b4| Attempt to read data at address
18~

II)
The library file ""dsmcperf.dll"" specified for the "TSM Client Perfomance"
service could not be opened. Perfomance data for this service wiil not be
available. Status code is data DWORD 0.

III)
The application, dsmsrv.dbg, generated an application error The error
ocurred on 4/25/2001 @ 1: 8:19.437 The exception generated was c0000005 at
address 013c33b4 [<nosymbols>]


Anyone know how resolve this problem ?

what about upgrage the NT to Win2000 ?

Thanks very much in advance...

-----------------------------------------------
             Claudio Cofré Caro
             Claudio Cofré Caro
             Ingeniero Especialista de Producto
             S&A Consultores - Chile
             Fono  : +56 (2) 235-0289 ext 301
             Fax   : +56 (2) 235-0288
             e-mail: ccofre AT syachile DOT cl