call IBM hardware support.\

In the mean time use REMOVE=NO and the go into the robot and remove the
tape by hand.  When you close the door the robot will do a 'minor'
inventory update and will now show the slot as empty.

.. joe.f.

Joseph A Faracchio,  Systems Programmer, UC Berkeley


On Wed, 14 Feb 2001, Mahesh Babbar wrote:

>      Hi ,
>
>      I am facing a very starnge problem.
>
>      My Environment is:
>
>      IBM Backup System: NSM 3466 C-30
>      RS 6000 , OS version AIX :- 4.3.2
>      TSM : 3.7.4.0
>
>      Hardware :
>
>      IBM 3494 Library
>      1 Gripper
>      3 frames in total
>         L12
>         D12
>         S10
>
>      3590 E1A Magstar Tape Drive ( 3 Nos.)
>
>      Problem Description : ( Wondering how to describe this...)
>
>      The library is not able to checout volumes from a particular section
>      of slots ( from cell no. 5 E 1 to 5 E 20 , in S10 frame).
>
>      5 - Rack No.
>
>      E - Column No.
>
>      1 and 20, - Cells ( 1 is at the top...)
>
>      Though , it is able to checkout tapes in the same column (i.e 5 E)
>      from cell no. 21 onwards.
>
>      The surprise doesn't end here.
>
>      The problem is only with the checking out the volumes.The Automatic
>      robot is able to mount/dismount these particular tape volumes to/from
>      the drives.
>
>      When I try to checkout the volumes from the above mentioned cells
>      following are the observations:
>
>      1. ) The library changes it's state from AUTO to PAUSE.
>
>      2.) Operator intervention LED starts to blink.
>
>      3.) I get following message on the library manager console:
>
>      A cartridge could not be released from Gripper 1 , Accessor A
>      The system has failed.
>      A service call is required.
>
>      When I see the service log, the error code is 2BC2.
>
>      After that I clear the message and try to turn the library to AUTO.
>      The library puts the volume back to it original cell and turn to AUTO
>      mode and start functioning in a normal behaviour.
>
>      But the volume is not checked out.
>
>      On the ADSM side I get following error message:
>
>      ANR8310E : An I/O error occurred while accessing the library.
>
>      Action taken :
>
>      1). Power Reclycled the library.
>      2.) Re-inventoried the library.
>      3.) Teaching done once again.
>      4.) ADSM Server restarted.
>
>      Any inputs shall be greatly appreciated.
>
>      Thanks and Regards
>
>      Mahesh
>