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Tivoli response time to PMR
2001-02-08 05:14:55
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Subject: |
Tivoli response time to PMR |
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From: |
Petr Přerost <pprerost AT HTD DOT CZ> |
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Date: |
Wed, 7 Feb 2001 09:21:08 +0100 |
Hello ,
I opened PMR via WWW on Tivoli support on behalf of my customer with valid
maintanence contract -
31.1.2001 with severity 3 - 5 days later - no response and things turn
worse - so I updated PMR and
increased severity to 2 - today is 8.2.2001 and still no response . Is it
normal ? What response time
should I expect ( in Europe ) ?
Petr Prerost
e-mail pprerost AT htd DOT cz
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