Re: Unknown Exchange API error

Thomas,

We have seen this a few times but cannot pinpoint it
without a trace... TDP for Exchange is calling
an Exchange API to do something and the Exchange Server
is giving an error that even it as no error message for...
...which means the Exchange Server wasn't expecting
it to experience this error either...

First thing to try, is stopping and restarting
the Microsoft Exchange service. If that doesn't work,
reboot the entire machine. I know some folks don't like
this because it masks the root of the problem..
...that is "how did we get to this state?"...I agree...
... but I want to get your backups running again if this is
a production server.  If it a test server and you have
time to help us and Microsoft find out what the problem is
and why the Exchange Server is in this state GREAT...call IBM support.

If it still doesn't clear up, IBM will need a trace
to see exactly the error message and return code so
that we can determine the error and possibly
get Microsoft involved to help us diagnose the
problem with the Exchange Server.

Thanks,

Del

----------------------------------------------------
Del Hoobler
Del Hoobler
IBM Corporation
hoobler AT us.ibm DOT com


"Rupp Thomas (Illwerke)" <thomas.rupp AT ILLWERKE DOT AT>@VM.MARIST.EDU> on
09/20/2000 04:05:05 PM

Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>

Sent by:  "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>


To:   ADSM-L AT VM.MARIST DOT EDU
cc:
Subject:  Unknown Exchange API error



Hi TSMers,

I'm running the TDP for Exchange Version 1 Release 1 Level 1.0 (IP21909)
and suddenly get the following messages.


09/14/2000 23:01:38,COMMAND LINE : C:\ADMIN\ADSM\agentexc\excdsmc
/backup:dir,full
/adsmoptfile:C:\ADMIN\ADSM\agentexc\dsm.opt
/logfile:C:\ADMIN\ADSM\agentexc\excdsm.log

09/14/2000 23:03:03,ACN3025E -- Backup error encountered.
ACN4226E -- Exchange Error: ACN3516E -- An unknown Exchange API error has
occured.

09/14/2000 23:03:03,BACKUP(CLC) - Database: DIR, Type: FULL, Actual bytes:
N/A, Secs: 0.00,
Kb/Sec: 0.00, Exchange server: POST, TSM server:
C:\ADMIN\ADSM\agentexc\dsm.opt,
Status: ACN4226E -- Exchange Error: ACN3516E -- An unknown Exchange API
error has occured.


I searched the archives but couldn't find anything specific.
Is there a TDP or Exchange log file that further explains this error?

Kind regards
Thomas Rupp
Vorarlberger Illwerke AG
MAIL:   thomas.rupp AT illwerke DOT at
TEL:    ++43/5574/4991-251
FAX:    ++43/5574/4991-820-8251