It's a miracle!  The user indeed had a music CD in the drive.  He removed
it, and his backup is now running!
THANK YOU!


> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU]On Behalf Of
> Moir,Betsy
> Sent: Thursday, September 16, 1999 8:06 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: NT 4.0 client "divide by zero" error
>
>
> Whenever we've seen this error, there was a musical CD in the CD
> drive.  Once
> it's removed everything works fine.
>
>
>
>
> ADSM-L AT VM.MARIST DOT EDU on 09/15/99 06:34:54 PM
> Please respond to ADSM-L AT VM.MARIST DOT EDU @ INTERNET
> To: ADSM-L AT VM.MARIST DOT EDU @ INTERNET
> cc:
> Subject: NT 4.0 client "divide by zero" error
>
> User OS is WinNT 4.0 Workstation, SP 5 applied.
> ADSM Backup Client 2.1.6G installed.
> NT's Dr. Watson debugger returns an error that says that "DSM.exe" has
> created a divide by zero error, and ADSM terminates.  Don't even
> get as far
> as connecting to the ADSM server.  The Dr. Watson error log entry
> is pretty
> much Greek to me, so I'm not sure where to start troubleshooting.
>
> I encountered this with WinNT 4.0 on another machine about a year
> ago, with
> SP 3, I believe.  A reinstall of the Client software and reapplication of
> the Service Pack helped in that case, but isn't working here.
>
> Any ideas would be appreciated.
>
> Barb Grajewski
> Network Analyst
> UIC Eye Center
> Dept. of Ophthalmology & Visual Science
> University of Illinois at Chicago
>
>
>