We have seen machines (not Gateways) freeze on restores in this manner.
In both cases we found a disk problem that was cleared up by running
chkdisk, then the restores ran OK.
Might be worth a try..



> -----Original Message-----
> From: JerryLawson [SMTP:jlawson AT THEHARTFORD DOT COM]
> Sent: Friday, September 03, 1999 10:03 AM
> To:   ADSM-L AT VM.MARIST DOT EDU
> Subject:      Gateway Solo 2500 problems
>
> Date:     September 3, 1999             Time: 10:01 AM
> From:     Jerry Lawson
>           The Hartford Insurance Group
> (860)  547-2960          jlawson AT thehartford DOT com
> --------------------------------------------------------------------------
> ---
> I just got a call from a customer who is having trouble with an ADSM
> installation.  He has a Gateway Solo 2500 with the new 366Mhz chip.  He
> has
> Win95 installed, and starts an ADSM backup (A full backup, since it is a
> new
> machine).  The backup moves along for a while with no problems, and then
> in
> the middle of a file, it will freeze, and the machine must be powered off.
> We have tried 3 different versions of the client, the highest being V3.1
> L6,
> but all freeze.  It is not on the same file each time - it does progress
> through the backup.  If they can get through the full backup, regular
> incrementals seem to be ok.  The same client has 266Mhz Solo 2500s and
> does
> not seem to have the problem.  There is no information written to the
> error
> logs for ADSM.
>
> At this point, we believe it to be some sort of problem with the Gateway,
> and
> not ADSM, but I was curious if anyone else had seen this problem, or had
> good
> experiences with the new Gateways.
>
>
> --------------------------------------------------------------------------
> ---
>                                                      Jerry