ADSM-L

Rejected posting to ADSM-L AT VM.MARIST DOT EDU

1999-06-04 07:51:57
Subject: Rejected posting to ADSM-L AT VM.MARIST DOT EDU
From: "Moir,Betsy" <betsy.moir AT ABBOTT DOT COM>
Date: Fri, 4 Jun 1999 06:51:57 -0500
Jim -

As you can see I tried to send you a copy of our Service Level Agreement, but
it was too big.  If you still want to see it, send me your email address and
I'll send it directly to you.

---------------------- Forwarded by Betsy Moir/LAKE/CHMS/ABBOTT on 06/04/99
4/99
06:48 AM ---------------------------


LISTSERV AT VM.MARIST DOT EDU on 06/03/99 04:26:06 PM
To: betsy.moir AT ABBOTT DOT COM @ INTERNET
cc:
Subject: Rejected posting to ADSM-L AT VM.MARIST DOT EDU

Your message cannot  be distributed to the ADSM-L list  because it exceeds the
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you have any  question, please contact the  list owner, who can  be reached at
ADSM-L-request AT VM.MARIST DOT EDU.


Jim -

Here's a sample of one of our service level agreements.  We try to get =
pretty
specific around here.  I'm using Lotus Notes  and including this as an
attachment.  If you can't read it or open it or whatever, contact me di=
rectly
at Betsy.Moir AT Abbott DOT com and I'll send it to you as part of the text of=
 the
note.


Subject: Service Level Agreement

Does anyone have a SLA that they can share with me.  I am particularly
interested in examples between your IT department and an out-sourcer.  =
I
would like to see how specific these agreements typically can be regard=
ing
service levels as well as the different types of service controlled or
measured.

Jim Bohnsack
Raytheon Systems Co.
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