Rejected posting to ADSM-L AT VM.MARIST DOT EDU
1999-06-04 07:51:57
Jim -
As you can see I tried to send you a copy of our Service Level Agreement, but
it was too big. If you still want to see it, send me your email address and
I'll send it directly to you.
---------------------- Forwarded by Betsy Moir/LAKE/CHMS/ABBOTT on 06/04/99
4/99
06:48 AM ---------------------------
LISTSERV AT VM.MARIST DOT EDU on 06/03/99 04:26:06 PM
To: betsy.moir AT ABBOTT DOT COM @ INTERNET
cc:
Subject: Rejected posting to ADSM-L AT VM.MARIST DOT EDU
Your message cannot be distributed to the ADSM-L list because it exceeds the
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Jim -
Here's a sample of one of our service level agreements. We try to get =
pretty
specific around here. I'm using Lotus Notes and including this as an
attachment. If you can't read it or open it or whatever, contact me di=
rectly
at Betsy.Moir AT Abbott DOT com and I'll send it to you as part of the text of=
the
note.
Subject: Service Level Agreement
Does anyone have a SLA that they can share with me. I am particularly
interested in examples between your IT department and an out-sourcer. =
I
would like to see how specific these agreements typically can be regard=
ing
service levels as well as the different types of service controlled or
measured.
Jim Bohnsack
Raytheon Systems Co.
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