ADSM-L

Service Level Agreement

1999-06-03 08:36:59
Subject: Service Level Agreement
From: "Bohnsack, JA James (6030)" <BohnsackJA AT GVL.ESYS DOT COM>
Date: Thu, 3 Jun 1999 07:36:59 -0500
Does anyone have a SLA that they can share with me.  I am particularly
interested in examples between your IT department and an out-sourcer.  I
would like to see how specific these agreements typically can be regarding
service levels as well as the different types of service controlled or
measured.

Jim Bohnsack
Raytheon Systems Co.
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