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Does anyone do SLA's ( Service level agreements )
1998-11-23 14:07:34
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Subject: |
Does anyone do SLA's ( Service level agreements ) |
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From: |
"Jones, Anthony" <Jones4A AT KOCHIND DOT COM> |
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Date: |
Mon, 23 Nov 1998 13:07:34 -0600 |
My department uses SLA's with other services we provide to our customers. I
am trying to put together a draft for ADSM. Does anyone have a generic SLA
form? What should be in it? How do you monitor the adherence to the SLA?
Anthony Jones
Koch Industries, Inc.
Platform Technologist
316-828-2432
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