ADSM-L

Helpdesk file restores

1998-09-16 15:58:53
Subject: Helpdesk file restores
From: Michelle Olsen <MOLSEN2 AT TUELECTRIC DOT COM>
Date: Wed, 16 Sep 1998 14:58:53 -0500
Environment:  NT 4.0 ADSM Server
Distributed NT 4.0 Server
PC:  NT Workstation

We are in the process of training helpdesk personnel to do file restores.
From individual's pc they type:  dsm -tcps=adsm01 -node: fs020.  They map
to a network drive \\fs008\restore, which is the destination.  In testing,
they can restore a file to their pc hard drive and then copy to the
"restore" area.  However, when they try to directly restore to mapped
drive, they recieve the error:

File is read-only, force overwrite?  (file is not in "restored" area)

And once individual clicks on the overwrite button, he/she gets a memory
error like... Instruction at "0x5f40129c" referenced memory at
"0x000000004."  The memory could not be "read."

This seems to be a permissions issue.  When we give them "domain admin"
rights they can do the file restore to the mapped drive just fine.
However, when we give "everyone" full control, they still can not perform
the file restore to the mapped drive.

Any suggestions would be appreciated.

Michelle Olsen/ Kelly Root
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