ADSM-L

Re: Failed Install on NT 4.0

1998-09-03 11:02:09
Subject: Re: Failed Install on NT 4.0
From: Anthony Jones <Jones4A AT KOCHIND DOT COM>
Date: Thu, 3 Sep 1998 10:02:09 -0500
Yes, I had our NT group install and debug the issue and they don't know why
it is not working.

It gets past the Install Shield 100% mark and blows up with the following
Dr. Watson error.  However, this same cd works fine on other machines.


Doug Thorneycroft [dthorneycroft AT LACSD DOT ORG] wrote:

>Are you installing with an administator logon?

Anthony Jones wrote:
>
> Has anyone had problems installing v3 on an NT 4.0 machine.
>
> The server is a Compaq 2500, NT 4.0, Service Pack 3.
>
> I get a Dr. Watson error, here is the dump minus the server names, etc.
>
> Application exception occurred:
>         App:  (pid=48)
>         When: 9/2/1998 @ 17:11:55.342
>         Exception number: c0000005 (access violation)
>
> *----> System Information <----*
>         Computer Name: #######
>         User Name:######
>         Number of Processors: 1
>         Processor Type: x86 Family 5 Model 2 Stepping 5
>         Windows Version: 4.0
>         Current Build: 1381
>         Current Type: Uniprocessor Free
>         Registered Organization: #########
>         Registered Owner: ########
>
> *----> Task List <----*
>    0 Idle.exe
>    2 System.exe
>   29 smss.exe
>   41 csrss.exe
>   32 WINLOGON.exe
>   49 SERVICES.exe
>   52 LSASS.exe
>   76 SPOOLSS.exe
>   77 CPQRCMC.exe
>   96 INV32CLI.exe
>  103 LLSSRV.exe
>  110 RPCSS.exe
>  119 SNMP.exe
>  124 SURVEYOR.exe
>  127 SYSDOWN.exe
>  137 WUSER32.exe
>  151 cpqmgmt.exe
>  156 NDDEAGNT.exe
>  165 EXPLORER.exe
>  180 cpqwmgmt.exe
>   71 NTVDM.exe
>   48 _INS0432._MP.exe
>  202 DRWTSN32.exe
>    0 _Total.exe
>
> (00400000 - 00400000)
> (77f60000 - 77fbc000) dll\ntdll.dbg
> (77e70000 - 77ec4000) dll\user32.dbg
> (77f00000 - 77f5e000) dll\kernel32.dbg
> (77ed0000 - 77efc000) dll\gdi32.dbg
> (77dc0000 - 77dfe000) dll\advapi32.dbg
> (77e10000 - 77e62000) dll\rpcrt4.dbg
> (77a90000 - 77a9b000) dll\version.dbg
> (77c40000 - 77d7c000) dll\shell32.dbg
> (77bf0000 - 77c3f000) dll\comctl32.dbg
> (779c0000 - 779c8000) dll\lz32.dbg
> (5f600000 - 5f618000) drv\winspool.dbg
> (77d80000 - 77db2000) dll\comdlg32.dbg
> (10000000 - 10000000)
> (008f0000 - 008f0000)
>
> State Dump for Thread Id 0xbd
>
> eax=00a55e58 ebx=00000320 ecx=0012ffb0 edx=0012fad4 esi=00000000
> edi=00a10001
> eip=77a91e09 esp=0012fb04 ebp=0012fb14 iopl=0         nv up ei pl nz na pe
> nc
> cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
> efl=00000202
>
> function: GetFileVersionInfoSizeW
>         77a91def 33c0             xor     eax,eax
>         77a91df1 eb5f             jmp     GetFileVersionInfoSizeW+0x14f
> (77a91e52)
>         77a91df3 50               push    eax
>         77a91df4 ff155070a977
> ds:77a97050=77f149cb
>                                   call  dword ptr [VerInstallFileW+0x4510
> (77a97050)]
>         77a91dfa 85c0             test    eax,eax
>         77a91dfc 750b             jnz     GetFileVersionInfoSizeW+0x106
> (77a91e09)
>         77a91dfe 57               push    edi
>         77a91dff ff154c70a977
> ds:77a9704c=77f13b26
>                                   call  dword ptr [VerInstallFileW+0x450c
> (77a9704c)]
>         77a91e05 33c0             xor     eax,eax
>         77a91e07 eb49             jmp     GetFileVersionInfoSizeW+0x14f
> (77a91e52)
> FAULT ->77a91e09 0fb730           movzx   esi,word ptr [eax]
> ds:00a55e58=????
>         77a91e0c 3bf3             cmp     esi,ebx
>         77a91e0e 7613             jbe     GetFileVersionInfoSizeW+0x120
> (77a91e23)
>         77a91e10 6a0d             push    0xd
>         77a91e12 ff159470a977
> ds:77a97094=77f0177e
>                                   call  dword ptr [VerInstallFileW+0x4554
> (77a97094)]
>         77a91e18 57               push    edi
>         77a91e19 ff154c70a977
> ds:77a9704c=77f13b26
>                                   call  dword ptr [VerInstallFileW+0x450c
> (77a9704c)]
>         77a91e1f 33c0             xor     eax,eax
>         77a91e21 eb2f             jmp     GetFileVersionInfoSizeW+0x14f
> (77a91e52)
>         77a91e23 83c603           add     esi,0x3
>         77a91e26 83e6fc           and     esi,0xfc
>         77a91e29 817828bd04effe
> ds:0280485e=????????
>                                   cmp     dword ptr [eax+0x28],0xfeef04bd
>
> *----> Stack Back Trace <----*
>
> FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
> 0012fb14 77a9158b 00170bc8 0012fb5c 00140f2d 00140013
> version!GetFileVersionInfoSizeW
> 0012fb38 00443358 0012fde8 0012fb5c 77f64a89 00140f2d
> version!GetFileVersionInfoSizeA
>
> *----> Raw Stack Dump <----*
> 0012fb04  89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 58 27 a3 00
> .J.w-.......X'..
> 0012fb14  38 fb 12 00 8b 15 a9 77 - c8 0b 17 00 5c fb 12 00
> 8......w....\...
> 0012fb24  2d 0f 14 00 13 00 14 00 - e8 fd 12 00 26 00 28 00
> -...........&.(.
> 0012fb34  c8 0b 17 00 6c fb 12 00 - 58 33 44 00 e8 fd 12 00
> ....l...X3D.....
> 0012fb44  5c fb 12 00 89 4a f6 77 - 2d 0f 14 00 00 f0 fd 7f
> \....J.w-.......
> 0012fb54  00 f0 fd 7f 00 00 00 00 - 00 00 00 00 80 00 00 00
> ................
> 0012fb64  6c 00 00 00 00 00 00 00 - 8c fb 12 00 c7 78 41 00
> l............xA.
> 0012fb74  e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
> .............J.w
> 0012fb84  2d 0f 14 00 00 f0 fd 7f - f4 fe 12 00 d3 41 40 00
> -............A@.
> 0012fb94  e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
> .............J.w
> 0012fba4  2d 0f 14 00 00 f0 fd 7f - 38 10 00 10 00 00 00 00
> -.......8.......
> 0012fbb4  00 00 00 00 01 00 00 00 - 75 6e 69 6e 73 74 2e 65
> ........uninst.e
> 0012fbc4  78 65 00 00 00 f0 fd 7f - 3c fc 12 00 94 fe f8 77
> xe......<......w
> 0012fbd4  70 b2 f9 77 ff ff ff ff - f8 fb 12 00 f8 fb 12 00
> p..w............
> 0012fbe4  89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 20 8a f8 77  .J.w-.......
> ..w
> 0012fbf4  8a 00 00 c0 4c fc 12 00 - 78 17 f0 77 15 07 00 00
> ....L...x..w....
> 0012fc04  2d 0f 14 00 cd 41 f1 77 - 8a 00 00 c0 89 4a f6 77
> -....A.w.....J.w
> 0012fc14  2d 0f 14 00 00 f0 fd 7f - e9 03 00 00 64 00 00 00
> -...........d...
> 0012fc24  00 00 00 00 0a 1f 14 00 - 00 00 00 00 8a 00 00 c0
> ................
> 0012fc34  10 fc 12 00 c4 fc 12 00 - b0 ff 12 00 48 b0 f3 77
> ............H..w
>
> Anthony A. Jones
> Platform Technologist
> Koch Industries, Inc.
> jones4a AT kochind DOT com
> Phone: 316-828-2432
> Pager: 316-695-4085


Anthony A. Jones
Platform Technologist
Koch Industries, Inc.
jones4a AT kochind DOT com
Phone: 316-828-2432
Pager: 316-695-4085
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