Re: Failed install on NT 4.0
1998-09-03 10:21:27
Are you installing with an administator logon?
Anthony Jones wrote:
>
> Has anyone had problems installing v3 on an NT 4.0 machine.
>
> The server is a Compaq 2500, NT 4.0, Service Pack 3.
>
> I get a Dr. Watson error, here is the dump minus the server names, etc.
>
> Application exception occurred:
> App: (pid=48)
> When: 9/2/1998 @ 17:11:55.342
> Exception number: c0000005 (access violation)
>
> *----> System Information <----*
> Computer Name: #######
> User Name:######
> Number of Processors: 1
> Processor Type: x86 Family 5 Model 2 Stepping 5
> Windows Version: 4.0
> Current Build: 1381
> Current Type: Uniprocessor Free
> Registered Organization: #########
> Registered Owner: ########
>
> *----> Task List <----*
> 0 Idle.exe
> 2 System.exe
> 29 smss.exe
> 41 csrss.exe
> 32 WINLOGON.exe
> 49 SERVICES.exe
> 52 LSASS.exe
> 76 SPOOLSS.exe
> 77 CPQRCMC.exe
> 96 INV32CLI.exe
> 103 LLSSRV.exe
> 110 RPCSS.exe
> 119 SNMP.exe
> 124 SURVEYOR.exe
> 127 SYSDOWN.exe
> 137 WUSER32.exe
> 151 cpqmgmt.exe
> 156 NDDEAGNT.exe
> 165 EXPLORER.exe
> 180 cpqwmgmt.exe
> 71 NTVDM.exe
> 48 _INS0432._MP.exe
> 202 DRWTSN32.exe
> 0 _Total.exe
>
> (00400000 - 00400000)
> (77f60000 - 77fbc000) dll\ntdll.dbg
> (77e70000 - 77ec4000) dll\user32.dbg
> (77f00000 - 77f5e000) dll\kernel32.dbg
> (77ed0000 - 77efc000) dll\gdi32.dbg
> (77dc0000 - 77dfe000) dll\advapi32.dbg
> (77e10000 - 77e62000) dll\rpcrt4.dbg
> (77a90000 - 77a9b000) dll\version.dbg
> (77c40000 - 77d7c000) dll\shell32.dbg
> (77bf0000 - 77c3f000) dll\comctl32.dbg
> (779c0000 - 779c8000) dll\lz32.dbg
> (5f600000 - 5f618000) drv\winspool.dbg
> (77d80000 - 77db2000) dll\comdlg32.dbg
> (10000000 - 10000000)
> (008f0000 - 008f0000)
>
> State Dump for Thread Id 0xbd
>
> eax=00a55e58 ebx=00000320 ecx=0012ffb0 edx=0012fad4 esi=00000000
> edi=00a10001
> eip=77a91e09 esp=0012fb04 ebp=0012fb14 iopl=0 nv up ei pl nz na pe
> nc
> cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000
> efl=00000202
>
> function: GetFileVersionInfoSizeW
> 77a91def 33c0 xor eax,eax
> 77a91df1 eb5f jmp GetFileVersionInfoSizeW+0x14f
> (77a91e52)
> 77a91df3 50 push eax
> 77a91df4 ff155070a977
> ds:77a97050=77f149cb
> call dword ptr [VerInstallFileW+0x4510
> (77a97050)]
> 77a91dfa 85c0 test eax,eax
> 77a91dfc 750b jnz GetFileVersionInfoSizeW+0x106
> (77a91e09)
> 77a91dfe 57 push edi
> 77a91dff ff154c70a977
> ds:77a9704c=77f13b26
> call dword ptr [VerInstallFileW+0x450c
> (77a9704c)]
> 77a91e05 33c0 xor eax,eax
> 77a91e07 eb49 jmp GetFileVersionInfoSizeW+0x14f
> (77a91e52)
> FAULT ->77a91e09 0fb730 movzx esi,word ptr [eax]
> ds:00a55e58=????
> 77a91e0c 3bf3 cmp esi,ebx
> 77a91e0e 7613 jbe GetFileVersionInfoSizeW+0x120
> (77a91e23)
> 77a91e10 6a0d push 0xd
> 77a91e12 ff159470a977
> ds:77a97094=77f0177e
> call dword ptr [VerInstallFileW+0x4554
> (77a97094)]
> 77a91e18 57 push edi
> 77a91e19 ff154c70a977
> ds:77a9704c=77f13b26
> call dword ptr [VerInstallFileW+0x450c
> (77a9704c)]
> 77a91e1f 33c0 xor eax,eax
> 77a91e21 eb2f jmp GetFileVersionInfoSizeW+0x14f
> (77a91e52)
> 77a91e23 83c603 add esi,0x3
> 77a91e26 83e6fc and esi,0xfc
> 77a91e29 817828bd04effe
> ds:0280485e=????????
> cmp dword ptr [eax+0x28],0xfeef04bd
>
> *----> Stack Back Trace <----*
>
> FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
> 0012fb14 77a9158b 00170bc8 0012fb5c 00140f2d 00140013
> version!GetFileVersionInfoSizeW
> 0012fb38 00443358 0012fde8 0012fb5c 77f64a89 00140f2d
> version!GetFileVersionInfoSizeA
>
> *----> Raw Stack Dump <----*
> 0012fb04 89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 58 27 a3 00
> .J.w-.......X'..
> 0012fb14 38 fb 12 00 8b 15 a9 77 - c8 0b 17 00 5c fb 12 00
> 8......w....\...
> 0012fb24 2d 0f 14 00 13 00 14 00 - e8 fd 12 00 26 00 28 00
> -...........&.(.
> 0012fb34 c8 0b 17 00 6c fb 12 00 - 58 33 44 00 e8 fd 12 00
> ....l...X3D.....
> 0012fb44 5c fb 12 00 89 4a f6 77 - 2d 0f 14 00 00 f0 fd 7f
> \....J.w-.......
> 0012fb54 00 f0 fd 7f 00 00 00 00 - 00 00 00 00 80 00 00 00
> ................
> 0012fb64 6c 00 00 00 00 00 00 00 - 8c fb 12 00 c7 78 41 00
> l............xA.
> 0012fb74 e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
> .............J.w
> 0012fb84 2d 0f 14 00 00 f0 fd 7f - f4 fe 12 00 d3 41 40 00
> -............A@.
> 0012fb94 e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
> .............J.w
> 0012fba4 2d 0f 14 00 00 f0 fd 7f - 38 10 00 10 00 00 00 00
> -.......8.......
> 0012fbb4 00 00 00 00 01 00 00 00 - 75 6e 69 6e 73 74 2e 65
> ........uninst.e
> 0012fbc4 78 65 00 00 00 f0 fd 7f - 3c fc 12 00 94 fe f8 77
> xe......<......w
> 0012fbd4 70 b2 f9 77 ff ff ff ff - f8 fb 12 00 f8 fb 12 00
> p..w............
> 0012fbe4 89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 20 8a f8 77 .J.w-.......
> ..w
> 0012fbf4 8a 00 00 c0 4c fc 12 00 - 78 17 f0 77 15 07 00 00
> ....L...x..w....
> 0012fc04 2d 0f 14 00 cd 41 f1 77 - 8a 00 00 c0 89 4a f6 77
> -....A.w.....J.w
> 0012fc14 2d 0f 14 00 00 f0 fd 7f - e9 03 00 00 64 00 00 00
> -...........d...
> 0012fc24 00 00 00 00 0a 1f 14 00 - 00 00 00 00 8a 00 00 c0
> ................
> 0012fc34 10 fc 12 00 c4 fc 12 00 - b0 ff 12 00 48 b0 f3 77
> ............H..w
>
> Anthony A. Jones
> Platform Technologist
> Koch Industries, Inc.
> jones4a AT kochind DOT com
> Phone: 316-828-2432
> Pager: 316-695-4085
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