ADSM-L

Failed install on NT 4.0

1998-09-03 09:35:39
Subject: Failed install on NT 4.0
From: Anthony Jones <Jones4A AT KOCHIND DOT COM>
Date: Thu, 3 Sep 1998 08:35:39 -0500
Has anyone had problems installing v3 on an NT 4.0 machine.

The server is a Compaq 2500, NT 4.0, Service Pack 3.

I get a Dr. Watson error, here is the dump minus the server names, etc.

Application exception occurred:
        App:  (pid=48)
        When: 9/2/1998 @ 17:11:55.342
        Exception number: c0000005 (access violation)

*----> System Information <----*
        Computer Name: #######
        User Name:######
        Number of Processors: 1
        Processor Type: x86 Family 5 Model 2 Stepping 5
        Windows Version: 4.0
        Current Build: 1381
        Current Type: Uniprocessor Free
        Registered Organization: #########
        Registered Owner: ########

*----> Task List <----*
   0 Idle.exe
   2 System.exe
  29 smss.exe
  41 csrss.exe
  32 WINLOGON.exe
  49 SERVICES.exe
  52 LSASS.exe
  76 SPOOLSS.exe
  77 CPQRCMC.exe
  96 INV32CLI.exe
 103 LLSSRV.exe
 110 RPCSS.exe
 119 SNMP.exe
 124 SURVEYOR.exe
 127 SYSDOWN.exe
 137 WUSER32.exe
 151 cpqmgmt.exe
 156 NDDEAGNT.exe
 165 EXPLORER.exe
 180 cpqwmgmt.exe
  71 NTVDM.exe
  48 _INS0432._MP.exe
 202 DRWTSN32.exe
   0 _Total.exe

(00400000 - 00400000)
(77f60000 - 77fbc000) dll\ntdll.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77f00000 - 77f5e000) dll\kernel32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77dc0000 - 77dfe000) dll\advapi32.dbg
(77e10000 - 77e62000) dll\rpcrt4.dbg
(77a90000 - 77a9b000) dll\version.dbg
(77c40000 - 77d7c000) dll\shell32.dbg
(77bf0000 - 77c3f000) dll\comctl32.dbg
(779c0000 - 779c8000) dll\lz32.dbg
(5f600000 - 5f618000) drv\winspool.dbg
(77d80000 - 77db2000) dll\comdlg32.dbg
(10000000 - 10000000)
(008f0000 - 008f0000)

State Dump for Thread Id 0xbd

eax=00a55e58 ebx=00000320 ecx=0012ffb0 edx=0012fad4 esi=00000000
edi=00a10001
eip=77a91e09 esp=0012fb04 ebp=0012fb14 iopl=0         nv up ei pl nz na pe
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000202


function: GetFileVersionInfoSizeW
        77a91def 33c0             xor     eax,eax
        77a91df1 eb5f             jmp     GetFileVersionInfoSizeW+0x14f
(77a91e52)
        77a91df3 50               push    eax
        77a91df4 ff155070a977
ds:77a97050=77f149cb
                                  call  dword ptr [VerInstallFileW+0x4510
(77a97050)]
        77a91dfa 85c0             test    eax,eax
        77a91dfc 750b             jnz     GetFileVersionInfoSizeW+0x106
(77a91e09)
        77a91dfe 57               push    edi
        77a91dff ff154c70a977
ds:77a9704c=77f13b26
                                  call  dword ptr [VerInstallFileW+0x450c
(77a9704c)]
        77a91e05 33c0             xor     eax,eax
        77a91e07 eb49             jmp     GetFileVersionInfoSizeW+0x14f
(77a91e52)
FAULT ->77a91e09 0fb730           movzx   esi,word ptr [eax]
ds:00a55e58=????
        77a91e0c 3bf3             cmp     esi,ebx
        77a91e0e 7613             jbe     GetFileVersionInfoSizeW+0x120
(77a91e23)
        77a91e10 6a0d             push    0xd
        77a91e12 ff159470a977
ds:77a97094=77f0177e
                                  call  dword ptr [VerInstallFileW+0x4554
(77a97094)]
        77a91e18 57               push    edi
        77a91e19 ff154c70a977
ds:77a9704c=77f13b26
                                  call  dword ptr [VerInstallFileW+0x450c
(77a9704c)]
        77a91e1f 33c0             xor     eax,eax
        77a91e21 eb2f             jmp     GetFileVersionInfoSizeW+0x14f
(77a91e52)
        77a91e23 83c603           add     esi,0x3
        77a91e26 83e6fc           and     esi,0xfc
        77a91e29 817828bd04effe
ds:0280485e=????????
                                  cmp     dword ptr [eax+0x28],0xfeef04bd

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0012fb14 77a9158b 00170bc8 0012fb5c 00140f2d 00140013
version!GetFileVersionInfoSizeW
0012fb38 00443358 0012fde8 0012fb5c 77f64a89 00140f2d
version!GetFileVersionInfoSizeA

*----> Raw Stack Dump <----*
0012fb04  89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 58 27 a3 00
.J.w-.......X'..
0012fb14  38 fb 12 00 8b 15 a9 77 - c8 0b 17 00 5c fb 12 00
8......w....\...
0012fb24  2d 0f 14 00 13 00 14 00 - e8 fd 12 00 26 00 28 00
-...........&.(.
0012fb34  c8 0b 17 00 6c fb 12 00 - 58 33 44 00 e8 fd 12 00
0012fb34  c8 0b 17 00 6c fb 12 00 - 58 33 44 00 e8 fd 12 00
....l...X3D.....
0012fb44  5c fb 12 00 89 4a f6 77 - 2d 0f 14 00 00 f0 fd 7f
\....J.w-.......
0012fb54  00 f0 fd 7f 00 00 00 00 - 00 00 00 00 80 00 00 00
................
0012fb64  6c 00 00 00 00 00 00 00 - 8c fb 12 00 c7 78 41 00
l............xA.
0012fb74  e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
.............J.w
0012fb84  2d 0f 14 00 00 f0 fd 7f - f4 fe 12 00 d3 41 40 00
-............A@.
0012fb94  e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
0012fb94  e8 fd 12 00 b0 fb 12 00 - dc fd 12 00 89 4a f6 77
.............J.w
0012fba4  2d 0f 14 00 00 f0 fd 7f - 38 10 00 10 00 00 00 00
-.......8.......
0012fbb4  00 00 00 00 01 00 00 00 - 75 6e 69 6e 73 74 2e 65
0012fbb4  00 00 00 00 01 00 00 00 - 75 6e 69 6e 73 74 2e 65
........uninst.e
0012fbc4  78 65 00 00 00 f0 fd 7f - 3c fc 12 00 94 fe f8 77
xe......<......w
0012fbd4  70 b2 f9 77 ff ff ff ff - f8 fb 12 00 f8 fb 12 00
p..w............
0012fbe4  89 4a f6 77 2d 0f 14 00 - 00 f0 fd 7f 20 8a f8 77  .J.w-.......
..w
0012fbf4  8a 00 00 c0 4c fc 12 00 - 78 17 f0 77 15 07 00 00
....L...x..w....
0012fc04  2d 0f 14 00 cd 41 f1 77 - 8a 00 00 c0 89 4a f6 77
-....A.w.....J.w
0012fc14  2d 0f 14 00 00 f0 fd 7f - e9 03 00 00 64 00 00 00
0012fc14  2d 0f 14 00 00 f0 fd 7f - e9 03 00 00 64 00 00 00
-...........d...
0012fc24  00 00 00 00 0a 1f 14 00 - 00 00 00 00 8a 00 00 c0
0012fc24  00 00 00 00 0a 1f 14 00 - 00 00 00 00 8a 00 00 c0
................
0012fc34  10 fc 12 00 c4 fc 12 00 - b0 ff 12 00 48 b0 f3 77
............H..w


Anthony A. Jones
Platform Technologist
Koch Industries, Inc.
jones4a AT kochind DOT com
Phone: 316-828-2432
Pager: 316-695-4085
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