ADSM-L

[no subject]

2015-10-04 17:54:39
We are using Microsoft's SMS to accomplish the same type of task.  So
for, it has worked for us.

> ----------
> From:         Alfred Novacek[SMTP:Novacek AT POP.IDV.UNI-LINZ.AC DOT AT]
> Reply To:     ADSM: Dist Stor Manager
> Sent:         Wednesday, August 12, 1998 9:30 AM
> To:   ADSM-L AT VM.MARIST DOT EDU
> Subject:      Re: remote client restore
>
> Shane,
>
> You wrote:
> [...]
> >
> >what is the best way for non-techncial personel (ie help desk
> operators) to
> >restore files? it's got
> >to be easy, graphical and foolproof - that's why we bought adsm.
> >
> [...]
>
> You might look into software that allows You to control other
> computers
> remotely. E.g., I am currently using Timbuktu Pro to maintain and
> control a
> Windows NT based server in another building at our campus; with
> Timbuktu
> Pro, it is very seldom that I need to walk over to this other
> computer.
>
> Timbuktu Pro allows You to transfer files, watch what is happening at
> the
> remote computer or actively control what is happening there (with the
> latter two options, You view the screen of the remote computer in a
> window
> on Your system). Before You may access the remote computer (which may
> be
> done using a TCP/IP network), Timbuktu Pro asks You to enter a
> Timbuktu Pro
> userid and the corresponding password that was established for the
> remote
> system (so, if properly handled, no additional security hole is
> introduced).
>
> In the case of help desks, products like Timbuktu Pro might provide
> sufficient value in themselve to justify their purchase (think e.g. of
> the
> saving of time when a user calls a help desk person with a simple
> problem,
> being able to demonstrate the help desk person the behaviour that
> causes
> the problems and getting demonstrated how to avoid the problem - with
> explanations coming simultanously over the phone); in addition, it
> solves
> Your problems with remote client restores, because You may control the
> local ADSM client with all its capabilities remotely - the same easy,
> graphical and foolproof way the ADSM GUI client works.
>
> HTH - Alfred Novacek
>
> P.S.: I don't have a business relation to Netopia (the company
> producing
> and selling Timbuktu Pro) except that I am their customer. I don't
> know of
> other remote control products, because Timbuktu Pro satisfies all our
> needs
> (perhaps there are other listers around here that can recommend other
> products). If You want more information on Timbuktu Pro (or download a
> 30
> day trial version), You may visit the Netopia web site
> (http://www.netopia.com/).
>
> ----------------------------------------------------------------------
> --
> Dipl.-Ing. Alfred Novacek
> Institute for Data Processing in Business Administrations,
>      Economics and Social Sciences
> Johannes Kepler University Linz / Austria
> E-Mail: Novacek AT idv.uni-linz.ac DOT at
>         Novacek AT pop.idv.uni-linz.ac DOT at
> WWW: http://www.idv.uni-linz.ac.at
>

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