Joseph A. Faracchio writes:
>  Its been a long time since I called IBMSUPPORT ( Level 1 ).
>
>  I called today.  The customary number that I've used for 20 years:
>
>                        1-800-237-5511
>
>  The phone tree was new or at least more complicated then I last remember it.
>
>  Eventually I got to speak to a human and the first thing they wanted to know
>  was my credit card number!!!!!!!
>
>  Is ADSM (under HESC) no longer a supported item?
>  I'm clueless, something change?
>
>                  Would some fill me in?   thanks ... joe.f.

AFAIK, HESC just gets you the software, not support.  IBM changed the
support policy for RS/6000s several years ago - it's pay for a "support
contract" or pay as you go (if you want to actually _speak_ to someone; you
can send them mail for free and they may get around to you eventually).

Pat Wilson
paw AT dartmouth DOT edu