It sound like the user screwed up his/her own system and is blaming ADSM
for something they did.  ADSM backups are only as good as the policy
under which they run.  If the policy said to delete data after 2
versions, when the user knowing that the computer was corrupted
continued to use it for several days, it was their error and they have
to suffer the consequences.  On the other threatened action, it has been
my experience that if the user starts to back up their own computers
they get into even worse problems.  However instead of each pointing
fingers, perhaps it would be better if you and your user form a team and
find out ways of minimizing problems like this.

>----------
>From:  Linnea Nichols[SMTP:lnicho AT DIT.CO.FAIRFAX.VA DOT US]
>Sent:  Monday, March 31, 1997 6:05 PM
>To:    ADSM-L AT VM.MARIST DOT EDU
>Subject:       WinNT Restore Gone Awry
>
>To: [email protected] <adsm-l AT vm.marist DOT edu>
>
>FROM: Linnea T. Nichols                           (703)324-2708
>-     Systems Programming Mgr.          LNICHO AT co.fairfax.va DOT us
>-     Fairfax County Department of Information Technology
>Subject: WinNT Restore Gone Awry
>I just had my first experience with restoring a WinNT and it has not
>been a pleasant experience. We couldn't get it restored, and the user is
>now not very happy at all with me. The client has known that the machine
>was corrupted in some fashion for 4 or 5 days now. But ADSM has been
>performing it's backup every night just fine. By the time I heard about
>the problems, the user had already reformatted their hard drive and
>reinstalled WinNT -- so we did an DSMC RESTORE with -LATEST and -REP=NO.
>Restores appeared to go fine. Then the user did a DSMC REGREST ENTIRE --
>also appeared to work fine. After rebooting the machine, the user said
>that everything was hosed and that they couldn't get to things (but it
>appears that NT rebooted -- I wasn't there to see the error messages ).
>Needless to say, the user is very unhappy, talking backing up to their
>own tape drives, and is rebuilding/re-installing applications as I type
>this. Is there anyway that I could have gotten this system restored???
>(I've read the bare metal restore, and since they'd already reformatted
>the hard drive, it didn't seem to make a lot of sense to try the restore
>partition approach). Where did I go wrong?????
>
>Linnea Nichols                          lnicho AT co.fairfax.va DOT us
>Fairfax Co. Govt., Fairfax, VA                     703-324-2708
>***************************************************************
>"Discontent is the first necessity of progress" - Thomas Edison
>