Re: how much do you have to know about client platforms?

Eric -
  Here are some things we've had to know about Windows in order to
support our ADSM customers on that platform:

  o Which button on the window bar to click to iconify rather than
    close an application

  o If you single click on an iconified application and get the popup
    menu, clicking close on that menu closes the application, not just
    the menu. Clicking anywhere else on the screen closes the menu.

  o How to edit the DSM.OPT file without starting ADSM

  o How to install a minimal system, networking, and ADSM, and do a
    full boot disk restore.

Wendy Alberg                      Phone:  607/255-2672
Network & Computer Systems        Fax:    607/255-6523
Cornell Information Technologies  E-mail: wa10 AT cornell DOT edu
Cornell University, Ithaca, NY    WWW:    http://dwrgi.cit.cornell.edu/
--
On Mon, 15 Apr 1996 18:38:00 +0100 you said:
On Mon, 15 Apr 1996 18:38:00 +0100 you said:
>Hello all!
>I am currently trying to persuade my management into evaluating ADSM.
>The problem they see is that when we offer our customers a decental storage
> solution, we are also responsible for the ADSM client software. Of course this
> is correct, but they are afraid that this will mean that the support personnel
> also should have al lot of knowledge about the client operating system.
>Because decentral platforms are usually located at the user end they are likely
> to be modified by the user (applications added, ini files modified etc.). Does
> anybody have some experience with the impact of such actions on the operation
> of the ADSM client?
>I hope to hear some opinions about the degree of knowledge that is necessary
>for
> ADSM support personnel to successfully support the different client platforms.
>For instance, should they just be able to start/stop the operating system and
> know how to install software, or does one require more knowledge about the
> internals of the operating system?
>I know this is a rather difficult question to answer, but any suggestions are
> very welcome!
>Please mail me at evanloon AT klm DOT nl
>Thanks!
>Eric van Loon