Upgrade from 7.1.1 to 7.1.3 , odd DB2 errors

[opeth]

Hello All,
Has anyone seen this? I logged at ticket with IBM but waiting to hear back (it can take a while)

I am running a TSM instance on a windows server, upgraded it to 7.1.3 from 7.1.1. Everything seemed to function fine after the upgrade but the TSM server instance crashed last night around midnight. Actlog doesnt show much, but the db2 has been repeating this error since the upgrade. Not sure if this is what caused the crash but it has me puzzled and I cannot find much info about it online:


2016-02-03-08.44.29.612000-300 LEVEL: Error (OS)
PID : 11148 TID : 3700 PROC : db2syscs.exe
INSTANCE: SERVER1 NODE : 000 DB :
APPHDL : 0-1149 APPID: *LOCAL.SERVER1.160203135211
AUTHID : SERVBOT HOSTNAME: ********
EDUID : 3700 EDUNAME: db2agent (instance)
FUNCTION: DB2 UDB, oper system services, sqloisus3, probe:100
MESSAGE : ZRC=0x83000005=-2097151995

 

[marclant]

As far as the crash is concerned, check "dsmsvc.err" in the instance directory, it may contain more info. If the crash is due to a DB2 error, the error in question would be at the time of the crash or a few seconds prior, but there would also be something in the activity log if it's due to DB2, right before the crash.

For the DB2 error y0u showed, it appears truncated, there is normally other lines after MESSAGE.

 

[opeth]

It was truncated, sorry about that


2016-02-03-08.44.29.612000-300 ***** LEVEL: Error (OS)
PID : 11148 TID : 3700 PROC : db2syscs.exe
INSTANCE: SERVER1 NODE : 000 DB :
APPHDL : 0-1149 APPID: *LOCAL.SERVER1.160203135211
AUTHID : SERVBOT HOSTNAME: ********
EDUID : 3700 EDUNAME: db2agent (instance)
FUNCTION: DB2 UDB, oper system services, sqloisus3, probe:100
MESSAGE : ZRC=0x83000005=-2097151995

CALLED : OS, -, unspecified_system_function
OSERR : 5 "Access is denied."





dsmsvc.err shows:



====================================================================
Exception generated: 02/03/2016 00:01:05
Module name: Unavailable
Current version: 7.1.3.0
Build date: Aug 27 2015 14:59:32
Build Type: 64Bit
====================================================================

Crash dump file:

C:\TSM_IN~1\Server\dsmsvc.dmp

Exception code:

C0000005 (ACCESS_VIOLATION) at 00000000E9BC4C23

Call stack:

Address Parameters F()+Offset, File(Line#)

(removed)

Exception handler complete. RC: 0


Not sure how to read the dsmsvc.dmp file.

 

[marclant]

OSERR : 5 "Access is denied."

Is it possible you started the server with the wrong user name?

Not sure how to read the dsmsvc.dmp file.

Without the symbols from the source code, you can't. However, if the callstack from dsmsvc.err is good, you can use it to do Google searches. Usually the first few functions in the stack are the ones you search on. Might point you to an existing APAR.

 

[opeth]

Great idea marclant. Googling the stack trace led me right to an APAR that addressed exactly what happened. Even matched it to a event in the actlog i thought unrelated.

http://www-01.ibm.com/support/docview.wss?uid=swg1IT11749

Thanks for the advice!