• Please help support our sponsors by considering their products and services.
    Our sponsors enable us to serve you with this high-speed Internet connection and fast webservers you are currently using at ADSM.ORG.
    They support this free flow of information and knowledge exchange service at no cost to you.

    Please welcome our latest sponsor Tectrade . We can show our appreciation by learning more about Tectrade Solutions
  • Community Tip: Please Give Thanks to Those Sharing Their Knowledge.

    If you receive helpful answer on this forum, please show thanks to the poster by clicking "LIKE" link for the answer that you found helpful.

  • Community Tip: Forum Rules (PLEASE CLICK HERE TO READ BEFORE POSTING)

    Click the link above to access ADSM.ORG Acceptable Use Policy and forum rules which should be observed when using this website. Violators may be banned from this website. This notice will disappear after you have made at least 3 posts.

Unable to start instance (username and/or password invalid)

sandragon

ADSM.ORG Member
#1
Our TSM instance began acting oddly today and was having issues unlocking tape devices, reporting they were in use when they were not, etc.
We halted the instance to run diags on the tapes, found nothing, so tried to start again. No changes have been made to the system, but I am getting this error:
Code:
ANR7801I Subsystem process ID is 4653134.
ANR0900I Processing options file /home/tsm01/tsminst1/dsmserv.opt.
ANR7811I Using instance directory /home/tsm01/tsminst1.
ANR4726I The ICC support module has been loaded.
ANR0990I Server restart-recovery in progress.
ANR0152I Database manager successfully started.
ANR0162W Supplemental database diagnostic information:  -1:08001:-30082 ([IBM][CLI Driver] SQL30082N  Security processing failed with reason "24" ("USERNAME AND/OR PASSWORD INVALID").  SQLSTATE=08001).
ANR1820E The server could not connect to the database manager by using TCP/IP port 51500.
I can log in with the instance owner (tsm01) and run db2start without issue. I can connect to the database when I'm the instance owner, and using the instance owner's ID from another account (connect to tsmdb1 user tsm01 using [password]). I have a PMR open with IBM but we are hard down and I can't seem to find any indications of this kind of behavior before.
 

sandragon

ADSM.ORG Member
#5
If you installed the latest TSM client, it upgraded GSKit8 which seems uncompatible.

You have to downgrade GSKit8 (and the client) or to upgrade the server to 8.1.2.
I actually ended up identifying that with IBM as well. The technicians were largely unaware of this, it took a backline/T3 support agent to identify the error. They made that big of a change in GSK8 and the technote that talks about it is buried deep. Didn't come up at all when evaluating 8.1.2 client (we have the issue where 8.1.0 was identifying single or 2 level directory trees as being 'too big' with too many sub-directories.)
 

BDMcGrew

ADSM.ORG Member
#6
If you installed the latest TSM client, it upgraded GSKit8 which seems uncompatible.

You have to downgrade GSKit8 (and the client) or to upgrade the server to 8.1.2.
Thanks for the save verpeaux. Wish I'd found this last night because the error is quite ambiguous and a simple server restart to kick a library turned into 18 hours of downtime. And yes, I'd upgraded the client a few weeks ago just as your post suggests was the problem.

Thanks again,

-b
 

imoteb

ADSM.ORG Member
#7
Same for me and I had to call the support, too. Luckily, I wasted only half a day on this, because the support guy needed only a few hours to find this solution. This happened to me after upgrading the client to 8 while running a 7 server on that host...
 

Stephan

ADSM.ORG Senior Member
#8
Well it is 2am and THANK YOU for this input. Saved me quite the headache. Downgrade GSKit8 and TSM client back to v7.1.2 and all is well again. We are in the process of updating all servers to v8 and had installed the v8 clients on that machine while it was still running the v7 server...
 

Advertise at ADSM.ORG

If you are reading this, so are your potential customer. Advertise at ADSM.ORG right now.

UpCloud high performance VPS at $5/month

Get started with $25 in credits on Cloud Servers. You must use link below to receive the credit. Use the promo to get upto 5 month of FREE Linux VPS.

The Spectrum Protect TLA (Three-Letter Acronym): ISP or something else?

  • Every product needs a TLA, Let's call it ISP (IBM Spectrum Protect).

    Votes: 9 22.5%
  • Keep using TSM for Spectrum Protect.

    Votes: 19 47.5%
  • Let's be formal and just say Spectrum Protect

    Votes: 8 20.0%
  • Other (please comement)

    Votes: 4 10.0%

Forum statistics

Threads
31,001
Messages
131,978
Members
21,255
Latest member
pzzl321
Top