TSM for VE 7.1.3 new self service web ui access denied on file restore

[Mita201]

I was trying new feature that comes with TSM for VE 7.1.3, where one can use web ui and self service to restore files into VM.
Everything looks like it is set ok, but as I try to restore some file to Windows 2008 R2 guest VM, I get "access denied" message, with no clue in clients log files.
Other means of file restore works (using Recovery Agent mount, or exporting as share using TSM for VE web GUI)

Anyone has idea what might be wrong?

 

[rgg]

I haven't actually used this yet, but based on what I read, I'm pretty sure this means the user you're logged in to the self service gui doesn't have permission to the file you're trying to restore (ie didn't create it to begin with), or you're trying to restore it some place that you don't have access to.

 

[Mita201]

Well, this came to my mind as first possible thing, so I have tested it thoroughly. I am 99% sure it is not the problem.
I can mount it on recovery agent on data mover VM, and push it to target VM using file sharing. I can export backup image as file share, and then pull it from target machine to same location I was trying to restore it before, with same account, and it is working. But using new web gui (self service file restore) - it won't work.

 

[rgg]

Have you poked around with this stuff yet to see if there is more info?

http://www-01.ibm.com/support/knowledgecenter/SS8TDQ_7.1.3/ve.user/t_ve_fr_troubleshooting.html

 

[Mita201]

Double checked everything, still no luck.
PowerShell is 4.0, ExecutionPolicy is RemoteSigned, everything seems fine...
I am getting error like I can't write to target directory, which I have checked many times - I can.
Trace is not too useful, best I can get is:

2970 09/22/2015 22:18:34.19 Exiting Method: com.ibm.flr.api.models.FileRestoreStatusInfo=statusId: 10 status: Failed returnCode: 106 statusMessage: You do not have permission to restore the file to the destination folder. file: path: C:\tsmmount\file_restore\edge7\2015-09-22-21_35_41\C\installdisplayPath: C:\installname: \data2.cab lastModified: null fileSize: 0 isDir: false owner: null group: null xxx\mita edge7 Restore TRACE 0c57f3a3-5acc-4ec1-b39a-cb15b70e3ebb1921055971 com.ibm.flr.java.api.dsm.DSMAPI.getFileRestoreStatusInfo().2886 9/22/2015 10:18:34 PM


Also, If I try "restore to alternate location" I get control where I am supposed to list target directories on disk, and I am getting error also.


Key : 235
Timestamp : 09/22/2015 22:41:04.36
Message : Filespace not found
Exception :
Code : 124
User : xxx\mita
VM : edge7
Action : Navigate
Level : ERROR
ContextId : a02a2c5f-db79-4fb1-8e88-74c291b296621928987297
Location : com.ibm.flr.java.api.dsm.DSMAPI.getFLRDirEntries.2255
DateTime : 9/22/2015 10:41:04 PM

Key : 236
Timestamp : 09/22/2015 22:41:04.36
Message : An error occurred while retrieving the directory information. If the problem persists, contact your
administrator.
Exception :
Code : 124
User : xxx\mita
VM : edge7
Action : Navigate
Level : WARN
ContextId : a02a2c5f-db79-4fb1-8e88-74c291b296621928987297
Location : com.ibm.flr.java.api.FileRestoreJavaApiDSM.getDirEntries.1100
DateTime : 9/22/2015 10:41:04 PM


Not sure how it should work....

 

[rgg]

I'm out of ideas. I plan to play with this next week. Did you upgrade the datamover from a previous 7.1 version, or did you install a new one? Trying to figure out what I want to do...maybe I'll mimic what you did

 

[Mita201]

I have upgraded 7.1.1 to 7.1.3
It went without problems.

 

[dacowb]

Hi,
i got the same Errors with Version 7.1.3.
Have you find a Solution for this?
Thanks
Daniel