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TS3584 Call Home

Discussion in 'Tape / Media Library' started by GregE, Sep 9, 2010.

  1. GregE

    GregE Senior Member

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    Anyone know how to do a test call-home from TS3584 library? Mine didn't call home last month and we've tested the line, modem, etc. Next test is to force the library to call home. I don't see anything in the web interface or on the operator panel so I'm thinking the IBM CE tool is required to do this. Is that correct?
     
    Last edited: Sep 9, 2010
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  3. moon-buddy

    moon-buddy Moderator

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    Yes. Only the IBM CE/SE can do this test. Call IBM.
     
  4. GregE

    GregE Senior Member

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    Yea I did. He said the same. Seems that's a detail that should be available so a CE doesn't have to make a trip out to test something so simple.
     
  5. Art

    Art New Member

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    Operator Panel Service option

    Greg,

    There should be an option on the operator panel service menu.
    Service->Test/Tools->Diagnostics->Call Home

    --Art
     
  6. ChrisD

    ChrisD New Member

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    Art had it right. You can perform the test using operator service panel (touch panel). However, unless you've got a network guy watching the line or you have things set up hear it dial out, you'll still have to contact IBM support to verify that they got the test.
     

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