TS3500 3584 error 4400 hardware error messages

[webb]

Hello - I seem to be getting this error as well as Node error - not covered by IBM on call home - but was still coneted and IBM said node error nothing more..

ASC/ASCQ
4400 ( hardware Error )

HEC/HECQ
Not Defined

Object# 72 Object Error: FFFE
Object#73 Object Error: 001

and then the below

ASC/ASCQ
4400 ( hardware Error )

HEC/HECQ
CA87 ( Call Home Failed - ISP connect failed )

Object#31 Object Error: 0000

and then this one below

ASC/ASCQ
4400 ( hardware Error )

HEC/HECQ
CCCA ( memory or stack error detected )

Object#05 Object Error: 0500


Has anybody got an idea on what could be causing this problem or what is needed to correct...?

The library has been rebooted and seems to be working again....but not certain for how long..?

 

[moon-buddy]

Do you have the latest firmware? If not, have the firmware (for all subsystems) updated.

Also, there maybe a failing part - a switch (yes, the 3584 has data switch inside), maybe.

If this is a soft error - false positive on the hardware error - a reboot fixes things, and you may not see this again.

 

[webb]

A reset was done of the library and it seemed to be working fine - Various Drives came up with a disabled condition afterwards, but were reanabled, and are working fine now.
library is doing full backups and is thrashing over 100 bits of media continually with out any more problems. So does look like it was a false possitive as you said above.
:up: