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TCP/IP communication failure

Discussion in 'Networking' started by sabrine, Apr 5, 2016.

  1. sabrine

    sabrine Active Newcomer

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    i have installed tsm v6.3 and configured it. The problem i got these errors in dsmerror

    ANS5216E Could not establish a TCP/IP connection with address ':1500'. The TCP/IP error is 'Unknown error' (errno = 10061).
    ANS4039E Could not establish a session with a TSM server or client agent. The TSM return code is -50.
    ANS1017E Session rejected: TCP/IP connection failure
    ANS8023E Unable to establish session with server.


    i checked if the port 1500 is used with netstat -a and i found out that is not used.
    i tried to telnet server adress 1500 but it's failed .
    i don't know how can i fix that problem
     
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  3. BaR

    BaR ADSM.ORG Member

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    1. You may have set a wrong server address in the TCPSERVERADDRESS in your DSM.opt file.
    2. The TSM server is down/disabled for sessions.
    3. A firewall is blocking communications on port 1500.
     
  4. marclant

    marclant ADSM.ORG Moderator

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    On the client or the server? Netstat will only show an active connection on the client after it connected. On the server, it will show 1500 listening IF the TSM Server is up.
    Is the TSM Server up and running?
     
  5. sabrine

    sabrine Active Newcomer

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    Yes it's running i checked services on the server
     
  6. sabrine

    sabrine Active Newcomer

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    How can i check if the tsm server is down/disabled for sessions??
     
  7. BaR

    BaR ADSM.ORG Member

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    On a second thought, if the server was disabled for admin/client sessions the error message would have looked different.
    The easiest way to check if the server is up is to look for the "TSM Server1" (default) if it's installed on a Windows OS or for the dsmserv service if it's on UNIX/Linux.
     
  8. sabrine

    sabrine Active Newcomer

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    Yes for the tsm server it's installed on windows server R2 2008 and for the firewall it's already disabled on both sides
     
  9. BaR

    BaR ADSM.ORG Member

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    And what about the dsm.opt on the server attempting to connect with the B/A Client? Does it have a TCPSERVERADDRESS value defined and its the correct IP address?
     
  10. marclant

    marclant ADSM.ORG Moderator

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    Connect to the TSM Server using the Admin Command Line (dsmadmc) and issue: QUERY STATUS
    upload_2016-4-5_11-51-20.png
    Look for the availability in the output. It should be "Enabled". If not you can enable them, use HELP ENABLE SESSION for the syntax.


    If sessions are also disabled for admins, you won't be able to connect to the server. So you will need to stop the "TSM Server1" service, then start the server in the foreground to issue commands from the console.
     
  11. sabrine

    sabrine Active Newcomer

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    Thank you guys
    It works finally , in fact there is a file .lock in the server which cannot open so i tried to reinstall it
     

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