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Restoring an MS Exchange Store

Discussion in 'Restore / Recovery Discussion' started by sread01, Nov 15, 2012.

  1. sread01

    sread01 New Member

    Sep 27, 2012
    Likes Received:

    I am trying to restore an MS Exchange store, and have ensured that there is enough space on the local server for the RSG to accept the restored data store, and that the RSG store has the allow for restoration attribute enabled.

    however each time i try and restore it fails, instantly, with the following error - ACN5798E MS Exchange API HRESERESTOREOPEN() failed with HRESULT: 0xc7ff0bb9

    below is an extract from the tdpexc.log showing whats going on in a little more detail:

    11/13/2012 16:51:26 =========================================================================
    11/13/2012 16:51:26 Request : QUERY Exchange
    11/13/2012 16:51:26 Exchange Server : (default)
    11/13/2012 16:51:26 -------------------------------------------------------------------------
    11/13/2012 16:51:26 =========================================================================
    11/13/2012 16:51:26 Request : Restore
    11/13/2012 16:51:26 SG List :
    11/13/2012 16:51:26 Restore Type : *
    11/13/2012 16:51:26 Database Name :
    11/13/2012 16:51:26 Partial List :
    11/13/2012 16:51:26 Buffers : 3
    11/13/2012 16:51:26 Buffersize : 1024
    11/13/2012 16:51:26 Exchange Server : (Local Machine)
    11/13/2012 16:51:26 From Exchange Server :
    11/13/2012 16:51:26 Object Name :
    11/13/2012 16:51:26 Temp Log Restore Path : H:\Program Files\Exchsrvr\Recovery Storage Group\
    11/13/2012 16:51:26 TSM Node Name : HEMERA_EXCH
    11/13/2012 16:51:26 TSM Options File : C:\Program Files\Tivoli\TSM\TDPExchange\dsm.opt
    11/13/2012 16:51:26 Inactive Files : Yes
    11/13/2012 16:51:26 Mount Databases : No
    11/13/2012 16:51:26 Mount Wait : Yes
    11/13/2012 16:51:26 Quiet : No
    11/13/2012 16:51:26 Recover : Yes
    11/13/2012 16:51:26 Replay Current Logs : No
    11/13/2012 16:51:26 -------------------------------------------------------------------------
    11/13/2012 16:51:26 Backup(s) to be restored:
    11/13/2012 16:51:26 <STORAGE GROUP 11 : LEGACY : full : 11/02/2012 22:04:04>
    11/13/2012 16:51:26 Restore of STORAGE GROUP 11 failed.
    11/13/2012 16:51:26 ACN5798E MS Exchange API HRESERESTOREOPEN() failed with HRESULT: 0xc7ff0bb9 -
    11/13/2012 16:51:26 Total backups inspected: 1
    11/13/2012 16:51:26 Total backups requested for restore: 1
    11/13/2012 16:51:26 Total backups restored: 0
    11/13/2012 16:51:26 Throughput rate: 0.00 Kb/Sec
    11/13/2012 16:51:26 Total bytes transferred: 0
    11/13/2012 16:51:26 Elapsed processing time: 0.07 Secs
    11/13/2012 16:51:26 ACN0151E Errors occurred while processing the request.

    Any ideas as to why this restore might be failing? I have almost given up on this now, but its only due to the data being important enough to loose ones job over that i am trying to resolve it!

    Any help will be greatly appreciated!

    Kind Regards,

  3. schellh

    schellh New Member

    Jan 30, 2009
    Likes Received:
    look into exchange's logfiles (System event viewer perhaps) ? up exchanges loglevel. The error seems to come from exchange
  4. axisminden

    axisminden New Member

    Mar 18, 2008
    Likes Received:
    i'm agree with shellh,
    in second step i would restart the Exchange Server and try again.
    Kind regards
  5. charlespanth

    charlespanth New Member

    Nov 28, 2012
    Likes Received:

    I think that your Exchange database might be corrupted as there are many causes for the corruption like hardware failure, virus infection, improper system shutdown, application malfunction, user errors and missing database objects. For repairing in your corrupt Exchange Stores there are a large number of the third party tools that are available and by repairing in your files you could easily be able to restore your Exchange Stores(which is a combination of your EDB's and the public folders) to the RSG formats. Maintain a note that when creating the RSG make sure the same path is used for the Transaction Logs and database files prior to running a restore.

  6. jpitersion

    jpitersion New Member

    Dec 12, 2012
    Likes Received:


    You can try to use an Exchange Server Recovery tool,such as Kernel for Exchange Recovery Which is the user centric professional tool devised to recover corrupt or damaged EDB and STM file accurately. The recovered files can be previewed and then saved in PST format. The tool recovers private as well as public Exchange Database files. The tool is enriched with advanced settings that help in optimizing the entire EDB repair process. User friendly and easy to use interactive screens make this tool extremely simple to download and use.

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